Resolving Oracle RightNow WSDL Version Mismatches After Importing an Older Integration Archive File

If you import an integration archive (IAR) file that was created with an older version of Oracle RightNow (for example, 1.2), when the version gets updated (for example, to 1.3), you must explicitly change the version number in the connection WSDL and reactivate the integration.

1. Deactivate the integration.

2. On the Connections page, click the Oracle RightNow connection.

3. Click Configuration Connectivity.

4. Specify wsdl=typed_v1.2 instead of wsdl=typed on the end of the WSDL in the WSDL URL field in the Connection Properties dialog.

5. Test and save the connection.

6. Reactivate the integration.