Oracle Cloud Learning Center


2 Requesting a Trial Subscription to an Oracle Cloud Service

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This section describes how to request a free 30-day trial for the Oracle Cloud services that offer a trial subscription in Oracle Cloud 13.1.

Note:

Your 30-day free trial begins on the date that you activate your trial subscription to an Oracle Cloud service. It does not begin on the date that you requested the trial.

Topics:

Oracle Cloud Services Available as a Trial Subscription

Oracle provides trial subscriptions so you can try out and evaluate Oracle Cloud services for your enterprise needs. Trials are free.

To Request a Trial Subscription for… See…
  • Oracle Database Cloud Service

  • Oracle Human Capital Management Cloud Service (Oracle HCM Cloud Service)

  • Oracle Java Cloud Service

    Note: When you request an Oracle Java Cloud Service trial, Oracle automatically includes an Oracle Database Cloud Service trial because Java requires Oracle Database to function. You receive two trials in a single request: one Java and one database.

  • Oracle Sales Cloud Service

  • Oracle Talent Management Cloud Service

Trial Subscriptions Requested through the Oracle Cloud Portal

Oracle RightNow Cloud Service

Trial Subscriptions for Oracle RightNow Cloud Service

Oracle Taleo Business Edition Cloud Service (Oracle TBE Cloud Service)

Trial Subscriptions for Oracle Taleo Business Edition Cloud Service


Trials expire after 30 days. For some Oracle Cloud services, you can request a 30-day extension for your trial. For more information, see Extending a Trial.

Trial Subscriptions Requested through the Oracle Cloud Portal

Before requesting a trial subscription, you should have an understanding of Oracle Cloud Terminology and Oracle Cloud User Roles and Privileges.

The process of getting a free 30-day trial consists of the following tasks:

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Note:

During the process of requesting a trial subscription, you can click Chat Now at the top of the page to chat live with an Oracle representative if you need help or have questions.

Requesting a Trial Subscription

You start the request for a trial subscription from the Oracle Cloud website.

When you request a trial subscription, the system automatically assigns you the role of account administrator for the service. You cannot specify that another user be the account administrator. You do, however, specify information about the person who will be responsible for managing the service.

  • For trials created in a new identity domain, the individual you designate will be assigned both the role of the identity domain administrator and the role of service administrator.

  • For trials created in an existing domain, the individual you designate will be assigned the role of service administrator.

Note:

When you purchase a subscription, you can designate yourself or another individual to be the account administrator for the service.

To request a trial subscription:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Try it. The system opens the Service Preview page and lists the services currently offering a free trial subscription.

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  3. Click Try it for the service you want to try.

    Note:

    The trial subscription for Oracle Java Cloud Service always includes Oracle Database Cloud Service, which is created in the same (new) identity domain. If you intend to use both service types, select Java. If you intend to use Oracle Database Cloud Service only, select Database.

  4. Select one of the following options to continue:

    • If you already have an Oracle.com account, click Sign In, enter your single sign-on (SSO) credentials, and then click Sign In again. The Request a Trial wizard opens.

      Note that if you are already signed in to your Oracle.com account, the system does not prompt for your credentials again. The Request a Trial wizard opens immediately.

    • If you do not have an Oracle.com account, click Create an Account. Follow the instructions on the screen. Oracle creates your account and sends you a confirmation email. Follow the instructions in the email to verify the status of your email address. Once verified, you can use your Oracle.com account to register for Oracle Cloud services. If you need more information, see Getting an Oracle.com Account.

  5. Enter the required information on each page of the Request a Trial wizard. Click Next to go to the next page.

  6. Continue until you reach the Accept User Agreement page.

  7. Read and accept the terms and conditions of the user agreement.

  8. Click Submit Request. The system displays a Thank You page and confirms that Oracle has received your trial request:

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  9. Note that the Trial Request Thank You page displays the following details for the service you requested:

    • Service Information: The name of a service is a combination of the service name and the identity domain. For example: java2-trialaafr and database4-trialaafr.

    • Order ID: Refer to this number when you activate the service.

    • Email: When the processing of your trial request is completed, Oracle sends a message to the listed email address. The email includes information about how you activate your service. For details, see Activating Your Trial Subscription.

If you have any problems with your trial request, click Chat Now to chat online with an Oracle Support representative.

Checking the Status of Your Trial Request

From the Thank You page, you can click My Account > Trial Requests near the top of the page to see the status of your pending trial for an Oracle Cloud service.

Alternatively, you can sign in to My Account and click the Trial Requests tab to review the status of your trial requests.

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If you requested an Oracle Java Cloud Service trial, note that your single request has two services: Oracle Java Cloud Service and Oracle Database Cloud Service, which is included with the Java trial.

To activate your trial subscription, see Activating Your Trial Subscription.

Activating Your Trial Subscription

When your trial subscription is ready to be activated, you will receive an email notification from Oracle Cloud. You then use the My Account application in Oracle Cloud to activate your service. Only trial requests that have been processed by Oracle can be activated.

You can navigate to the service activation in two ways:

You can use either method to activate your service.

Using the Activation Link in the Email from Oracle Cloud

The most convenient way to activate a trial is to use the activation link provided in the email from Oracle Cloud. Oracle sends the email when your service is ready to be activated.

To use the email link to request that Oracle activate your trial subscription:

  1. Open the email with the following subject line:

    Welcome to Oracle Cloud. Your order requires activation.

  2. Click the Activate order button.

    • If you are not signed in, the Oracle Sign In page opens. Enter your Oracle.com account credentials and click Sign In. The system opens My Account and displays the details for your service:

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    • If you are already signed in to your Oracle.com account, the system immediately opens to the Trial Requests page. You do not need to sign in again.

  3. Click Activate Service.

The system responds with a message stating that the service has been submitted for activation. In addition, the system deletes the trial request from the Trial Requests page, and moves the service listing to the Services page in My Account.

For more information about the results, see Notes About Activating a Service.

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Accessing the Trial Requests Page Directly

If you activated your trial subscription by using the email link, you can skip this section, which describes an alternate way to activate a trial subscription.

To access the Trial Requests page to request that Oracle activate your trial subscription:

  1. Sign in to My Account.

    1. Open your web browser and go to the Oracle Cloud website:

      https://cloud.oracle.com

    2. Click Sign In and then click Sign In to My Account.

    3. Enter your Oracle.com account credentials and click Sign In. The default page in My Account opens.

    Note:

    When a service is ready to be activated, you receive an email notification from Oracle Cloud. You can click the Activate order link in that email to sign in to My Account directly.

  2. Click the Trial Requests tab. The Trial Requests page displays all your trial requests that are either pending activation or pending processing.

    Note that the Trial Requests tab in My Account is available only if you have requested trial subscriptions to Oracle Cloud services and only if at least one trial is either pending activation by you or pending processing by Oracle.

  3. Locate your trial request that has been processed (initialized) and is ready to be activated (pending activation).

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  4. Click Activate. The service details page opens.

    Note:

    The Activate button is available only after your trial request has been processed by Oracle.

  5. Click Activate Service.

The system responds with a message stating that the service has been submitted for activation. In addition, the system deletes the trial request from the Trial Requests page, and moves the service listing to the Services page in My Account. For more information about the results, see Notes About Activating a Service.

Notes About Activating a Service

When you activate a trial subscription, note that:

  • If your trial request expired before you activated the service or if the service was already activated, the system does not display the details about your trial request on the page. Instead, the system displays a Request Expired message or a Service Already Activated message, respectively.

  • If you activate an Oracle Java Cloud Service trial, both Oracle Java Cloud Service and Oracle Database Cloud Service, which is included with the Java trial, will be activated.

  • If you navigate to the Services page in My Account after activating a trial subscription, the service is listed in the table but it may not be fully activated yet by Oracle. When fully activated, the service name becomes an active link, and the status is set to Active. For information about using the Services page in My Account, see Using My Account.

  • When the service activation process is complete, the service and its details will be available on the Services page in My Services, where you can monitor the status and usage of the service. For information about using the Services page in My Services, see Using My Services.

    If you already have trial or paid subscriptions to Oracle Cloud services, you can access the My Services page before you activate your first service. However, if this request is your first request for a trial or paid subscription, you will not have access to My Services until after you start the activation process.

Monitoring the Status of Your Activation Request

As the account administrator, you use My Account to view the current status of an Oracle Cloud service and monitor the progress of an activation request.

When you activate your trial subscription, Oracle processes the information and creates the required instances for your Oracle Cloud service. This process may take some time. You can view the service information on the Services page in My Account, but the status may indicate that the service is still initializing. For example:

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When the activation is complete:

  • The service name becomes an active link, and the status is set to Active.

  • The service administrator and the identity domain administrator (if different) receive an email with role-specific details and access information.

  • The Services page in My Services displays the service and its details, and lets the service administrator monitor the status and usage of the service.

Verifying Your Oracle Cloud Service Is Up and Running

When the activation of your Oracle Cloud service is complete, the service administrator and the identity domain administrator receive a post-activation email from Oracle Cloud.

The email contains the following information required to access the My Services application:

  • Sign-in Credentials: user name, temporary password, and identity domain where the service is provisioned

  • My Services URL

As a service administrator or an identity domain administrator, you use My Services to verify that your Oracle Cloud service is up and running. In addition, you can use My Services to monitor utilization, view service details, and access any control panels and associated tools for the Oracle Cloud service.

To verify an Oracle Cloud service is up and running:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Sign In. The Sign In page displays several options, including signing in to My Services:

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  3. Be sure to select the correct data center and then click Sign In to My Services.

  4. Enter your service administrator sign-in credentials, including the identity domain that contains the services you want to administer.

    If you are signing in to My Services for the first time after the first service for this identity domain is activated and you have not selected your own password, use the temporary administrator password you received in the post-activation email.

  5. Click Sign In. Note that:

    • When you sign in to My Services the first time, you must provide a new password and register three password challenge questions.

    • If you receive an error message when attempting to sign in, you may not be using the correct user name and password. In addition, you may have selected an incorrect identity domain. In this case, navigate back to the Sign In page and confirm that the data center is correct before making repeated attempts to sign in to My Services.

    When you sign in successfully, the Services page in My Services displays a list of activated services that you have been designated to manage for the selected identity domain.

  6. On the Services page, locate the service for which you want to check its status. You can:

    • Glance down the Service Name column until you find the service.

    • Click Filter to narrow the list by service type.

    • Enter search criteria in the field above the table and click the Search icon Search icon to find all services that match your criteria.

  7. Look at the first column in the table. The colored icons indicate the current status for each Oracle Cloud service.

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The following table defines the meaning of each status icon.

Status Icon Description

Green status icon Green icon

Indicates the service is up and running. When you hover the mouse cursor over the green icon, the tooltip displays Service is up.

Red status icon Red icon

Indicates the service is down or there is a service outage. The tooltip displays Service is down.

Yellow status icon Yellow icon

Typically means the status cannot be determined for some reason or the service is partially working. The tooltip displays Service is partially working.


Note:

For services with a status icon other than green, you will also see service status information below the service row. When you click the service name link or the Details icon Details icon to navigate to the service details page, you will see an alert at the top of the page. For more information about service status, see Using My Services.

Contact Oracle Support if the status is not green even after service activation has been successful. For information about how to contact Oracle, see Contacting Us.

Managing Your Oracle Cloud Service

Once your trial subscription is active, administrators use the following applications to manage your trial requests, trial subscriptions, and users:

  • My Account: As an account administrator, you use your Oracle.com (single sign-on) credentials to sign in to My Account and view the Oracle Cloud services (trial and paid subscriptions) and pending trial requests that have been assigned to you. From My Account, you can activate services after a service request is complete, assign additional account administrators to a service, review service details, and monitor service resource utilization. For more information, see Managing and Monitoring Cloud Services.

  • My Services: As an identity domain administrator or a service administrator, you use the credentials defined in Oracle Identity Console to sign in to My Services and view the Oracle Cloud services in an identity domain that have been activated and assigned to you to manage. You can verify that services are up and running, develop and administer services for an identity domain, view service details, monitor utilization, and view notifications and historical uptime. For more information, see Managing and Monitoring Cloud Services.

  • Oracle Identity Console: As an identity domain administrator, you use Oracle Identity Console to manage the user accounts and roles for those users who need access to My Services, Oracle Identity Console, Oracle Database Cloud Service, and Oracle Java Cloud Service for a specific domain. For more information, see Managing Users and Roles.

Use the following table as a guide for the common administrative tasks.

Task Who Can Perform this Task For More Information

Verify a service is up

Identity domain administrators or service administrators

See Verifying Your Oracle Cloud Service Is Up and Running.

Manage and monitor a service

Identity domain administrators or service administrators

See Managing and Monitoring Cloud Services.

Lock and unlock services

Identity domain administrators or service administrators

See Locking and Unlocking a Service.

Add and manage users in your identity domain

Note: Users must be added before they can sign in and use a service.

Identity domain administrators

See Adding and Deleting User Accounts.

Grant roles to users

Note: The appropriate roles must be explicitly granted to individual users according to the service type they are allowed to access.

Identity domain administrators or service administrators

See Assigning and Revoking Roles.

Add custom roles

Identity domain administrators

See Creating and Deleting Custom Roles.

Reset user passwords

Identity domain administrators

See Resetting Another User's Password.

Manage applications

Identity domain administrators or service administrators

See the documentation specific to your Oracle Cloud service.

For example, if you purchased Oracle Database Cloud Service, see the Using Oracle Database Cloud Service guide for information about managing, monitoring, and developing database applications for cloud services.


Trial Subscriptions for Oracle RightNow Cloud Service

If you are looking for customer experience and relationship management solutions for your business, you can request a trial for Oracle RightNow Cloud Service. The trial focuses on meeting your unique business requirements and learning how you can enhance the customer experience and manage those customer relationships with your brand.

To request a trial for Oracle RightNow Cloud Service:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Try it. The system opens the Service Preview page and lists the services currently offering a free trial subscription.

  3. Click Try it in the Customer Service and Support box:

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  4. Enter the required information on the form.

  5. Click Submit.

    Oracle processes your trial request for Oracle RightNow Cloud Service. A sales representative will contact you shortly for more information about your business requirements, and then set up and configure your trial.

    After provisioning the trial, the sales representative contacts you with information about how to access and use your trial.

Trial Subscriptions for Oracle Taleo Business Edition Cloud Service

You can request a free 30-day trial for Oracle Taleo Business Edition Cloud Service (Oracle TBE Cloud Service).

By requesting a trial, you can experience why Oracle TBE is the Talent Management solution used by thousands of business organizations with less than 3,000 employees for recruiting, performance management, and compensation.

To request a free 30-day trial for Oracle TBE Cloud Service:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Try it. The system opens the Service Preview page and lists the services currently offering a free trial subscription.

  3. Click Try it in the Talent Management for SMB box:

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  4. Select one of the following options to continue:

    • If you already have an Oracle.com account, click Sign In, enter your single sign-on (SSO) credentials, and then click Sign In again. The Request a Trial wizard opens.

      Note that if you are already signed in to your Oracle.com account, the system does not prompt for your credentials again. The Request a Trial wizard opens immediately.

    • If you do not have an Oracle.com account, click Create an Account. Follow the instructions on the screen. Oracle creates your account and sends you a confirmation email. Follow the instructions in the email to verify the status of your email address. Once verified, you can use your Oracle.com account to register for Oracle Cloud services. If you need more information, see Getting an Oracle.com Account.

  5. Enter the required information on each page of the Request a Trial wizard. Oracle needs this information to configure your trial properly. Click Next.

  6. Continue until you reach the Accept User Agreement page.

  7. Read and accept the terms and conditions of the user agreement.

  8. Click Submit Request. The system displays a Thank You page and confirms that Oracle has received your trial request.

The Thank You page displays details about the service you requested and outlines the next steps in the process:

  • Phone Call: Oracle processes your trial request for Oracle TBE Cloud Service. An Oracle sales representative will contact you shortly to discuss your plans and business requirements.

  • Service Setup: Oracle will then create and configure Oracle TBE Cloud Service for you. The process can take up to 48 hours.

After Oracle has provisioned your trial for Oracle TBE Cloud Service, you will receive two email messages welcoming you to Oracle Taleo Business Edition (TBE):

  • The first email message has the URL for your Oracle TBE Cloud Service and your sign-in credentials.

  • The second email message has information about accessing and using your Oracle TBE Cloud Service, finding the Quick Start tutorial in the online help, and viewing the Quick Start videos on the TBE Resource Center.

Extending a Trial

You can request a 30-day extension for the following trials:

  • Oracle Human Capital Management Cloud Service (Oracle HCM Cloud Service)

  • Oracle Sales Cloud Service

  • Oracle Talent Management Cloud Service

To request an extension to a trial, you must be an account administrator for the Oracle Cloud service. In addition, you must request the extension before the original 30-day trial expires. You are allowed to request one 30-day extension per trial.

To extend your current trial for an additional 30 days:

  1. Sign in to the My Account application.

  2. Click the service name for the service whose trial subscription you want to extend. The Overview tab for the selected service displays.

  3. Click the Administration tab. The Trial Extension section displays information about when your trial will expire and whether you can request an extension.

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  4. Click Extend Trial to request a one-time, 30-day extension for this trial.

    The Trial Extension section on the Administration tab indicates that your trial was extended and provides the new date when your trial will expire. Because you can request only one extension for this trial, the Extend Trial button is no longer available for this trial.


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