How do I get support if I have questions?

At Oracle Cloud Marketplace, the customer comes first. We want to make your online shopping experience as pleasant and enjoyable as possible. Never hesitate to contact us if you have any questions or concerns about Oracle Cloud, our cloud products, or our registered and approved providers.

Online chat

To start an online chat with an Oracle Support representative, click Chat Now icon Chat Now located on any marketplace page. If a representative isn’t available, be sure to enter your questions. We’ll get back to you with answers.

Phone, experts, feedback, and forums

If you prefer to talk with us on the phone, get professional advice from support, provide feedback, or peruse the forums, then click Contact Us icon Contact Us located on any Oracle Cloud Marketplace page. You can:

  • Call Oracle Direct at the specified toll-free number or click Global Contacts to look up contact information for Oracle offices around the world.

  • Link to the My Oracle Support website, sign in, and get help from the experts in Oracle Technical Support.

  • Use the feedback form to send us comments about Oracle Cloud Marketplace, let us know what apps and services you need, and tell us how we can improve your marketplace experience.

  • Link to the discussion forums where you can post a message, start a new thread, or search the current discussions for answers. Oracle product managers, support, development, and operations team members respond to threads on the forum.

  • Start an online chat with an Oracle Support representative. This option is the same as clicking Chat Now icon Chat Now.

Online help, documentation, and videos

To view the online help, print the user documentation, or watch introductory videos, click Resources at the top of the page.

Email

To send us an email with issues specific to Oracle Cloud Marketplace, use this email address:

marketplace-help_us_grp@oracle.com