1. Getting Started with Oracle Enterprise Performance Management Cloud for Administrators
  2. Setting Up EPM Cloud Environments
  3. Helping Oracle Collect Diagnostic Information Using the Provide Feedback Utility
  4. Submitting Information Using Provide Feedback

Submitting Information Using Provide Feedback

  1. While you are in the screen about which you want to provide feedback, access the Provide Feedback utility using one of these options.
    • Click your user name (displayed at the right top corner of the screen), and then select Provide Feedback.
    • For business processes other than Oracle Enterprise Data Management Cloud: If you are in an Access Control or Migration modal window, click User Assistance button (User Assistance) and then select Provide Feedback.
  2. Provide Feedback lists links to self-learn how to resolve specific issues. If you still want to provide feedback, click the link at the bottom.
    Provide Feedback
  3. Mandatory: In Give a brief description, describe the issue that you encountered.
  4. Optional: Select an option to highlight or darken areas of the screen.

    • Select Highlight, and then click and drag on the screen to highlight portions of the screen; for example, to highlight errors or issues.

    • Select Darken, and then click and drag on the screen to hide portions of the screen. Use this option to hide sensitive data from the screenshot.

  5. Click Add button (Add button) to capture the screenshot.
  6. Optional: Add additional screenshots:
    1. Navigate to the new screen that you want to capture.
    2. Click Add button (Add).
    3. Optional: Select an option to highlight or darken areas of the screen, and then click and drag on the screen to highlight or darken an area.
    4. Describe your issue or the actions that you performed in the current screen.
    5. Click Add.
    6. Repeat these steps to add more screenshots.
  7. Click Submit.
  8. Review the Environment and Plugins information.
  9. Click Next button to browse graphics (Next) to review screenshots.
  10. Optional: You may allow Oracle to access the maintenance snapshot. Click Confirm Application Snapshot submission.

    Note:

    This option is disabled if your organization enforces a policy that restricts data access by Oracle, which prevents Service Administrators from submitting application snapshot to Oracle.
  11. If Submit application snapshot is greyed out and you click it, you get this error message:
    Service Administrator has restricted data access to Oracle. Thus, the application snapshot cannot be submitted with Provide Feedback.
  12. If Submit application snapshot is enabled, choose Yes option.
    Next button to browse graphics
  13. Click Submit.
  14. Optional: If you need Oracle's assistance to resolve this issue, follow the instructions on the screen to log a service request. While creating the service request, be sure to enter the Reference Number that is displayed on the screen. The reference number is included in the feedback notification email also.
  15. Click Close.