Installing and managing apps

Each Oracle Marketing app has its own installation process. For example, apps listed in the Oracle Cloud Marketplace will typically provide a Get App link which you click to then log in with your Eloqua credentials and then follow the app's instructions. Other apps may need to be set up for you by My Oracle Support. Check the instructions included in the topics specific to the app.

In this topic, you'll learn about:

Recommended apps

If an app is included in the Recommended Apps list in Eloqua, you can quickly install it within Eloqua. For example, if the Recommended Apps section of the App Cloud Catalog includes an app that you want to install, hover over its entry and click Install App.

An image of the My Apps page. There is a red speech bubble next to the Get More Apps hyperlink with a message that reads 'Access the Oracle Cloud Marketplace.'

Recommended apps are also available from the Cloud menu:

An image of the My Apps page. There is a red speech bubble next to the Get More Apps hyperlink with a message that reads 'Access the Oracle Cloud Marketplace.'

Important: The installation process must be done by a user with client administrator rights.

Pre-packaged apps

In the My Apps section of the App Cloud Catalog (Settings > Apps), you will find a set of pre-packaged apps that you can easily install by clicking Complete Installation then completing the follow-up configuration.

Note: You can uninstall a pre-packaged app if you don't want it show in your account. Learn how to uninstall an app.

The following apps are pre-packaged on your Oracle Eloqua instance:

An image of the preloaded apps in My Apps

Important: The installation process must be done by a user with client administrator rights.

Pre-packaged apps on the Campaign Canvas

There are campaign steps related to the pre-packaged apps which automatically appear in the Campaign Canvas and can be dragged onto the canvas, even if those apps have not yet been given authorization:

Note: When you double-click on the step icon in the canvas, you might be prompted to configure the app.

  • Date Decision
  • Contact Washing Machine
  • External Activity
  • Date Calculator

An image of the pre-loaded apps on the Campaign Canvas

Pre-packaged apps in the Design Editors

The RSS app is also pre-packaged in the email and landing page editors. With the Cloud Content content block, you can easily add the RSS app to your email or landing page. See adding Cloud Content in the Email Design Editor. See also adding Cloud Content in the Landing Page Design Editor.

An image of the preloaded RSS app in the Email Design Editor

Managing installed apps

Apps that are installed or have been given permission to access your Eloqua instance are displayed in the Apps area (Settings > Apps, in the Platform Extensions section). Apps are listed in alphabetical order, but any apps that require your attention are brought to the top of the list. This may include apps that are undergoing maintenance or apps that are not configured properly. Use the Search to quickly find the app you need. You can click Get More Apps to access the Oracle Cloud Marketplace and download additional apps.

An image of the My Apps page. There is a red speech bubble next to the Get More Apps hyperlink with a message that reads 'Access the Oracle Cloud Marketplace.'

Select an installed app to view details, such as the description and app provider name.

An image of a screenshot showing additional information for an app. There are multiple red speech bubbles showing what each feature/symbol means, including App provider name, Get Dependencies, Reinstall, Configure, and Uninstall.

You can perform the following actions:

  • Get Dependencies An image of the Get Dependencies icon, which is represented by a black chain link.: View any campaigns or assets that are using the app's services and would be affected if the app was uninstalled. Click the edit icon An image of the Edit icon, which is represented by a black pencil. to open the asset in a new window and modify it.

    An image of an example showing two dependencies

  • Reinstall An image of the Reinstall icon, which is represented by an arrow pointing down towards a horizontal line.: Reinstall the app to go through the installation and configuration process again. You must complete the installation. The app will otherwise be unavailable for all users.
  • Configure An image of the Settings menu icon, which is represented by a black cog.: View and/or modify app settings. This option may not be available for all apps. It will only be displayed if the App Provider supports this capability.
  • Uninstall An image of the Uninstall icon, which is represented by a black garbage can.: Uninstall and remove the app from your instance.
  • Check Connection: View the status of the app.

Note: If you are experiencing issues with an app developed by Oracle Marketing Apps, click Support in the app-level or instance-level configuration window. Detailed information about the app is displayed, such as Service URL, App Name, App Status, Client, and Error Messages. Copy and paste this information into a service request at My Oracle Support.

Related

Oracle Eloqua AppCloud apps

Oracle Eloqua AppCloud Developer Framework

Oracle Cloud Marketplace