Oracle Service Cloud app

Oracle Eloqua's Service Cloud products provide consistent customer experience capabilities across channels.

The Service Cloud app allows you to make decisions on Eloqua contacts based on information stored in Service Cloud. For example, "Does this contact have an open case?" or "Has this contact called into support 5 or more times in the last 30 days?"

Tasks

Installing the Oracle Service Cloud app

Configuring the Oracle Service Cloud app

Adding the Oracle Service Cloud decision to your canvas

Related

Oracle Eloqua AppCloud apps