Restricting access using IP whitelisting

You can restrict access to Oracle Eloqua by setting up a whitelist of IP addresses. Any user who tries to log in from a computer with an IP address not included in the whitelist will not be able to log in.

IP whitelisting allows you to:

  • Prevent unauthorized users from using Oracle Eloqua credentials.
  • Ensure that former employees can no longer access Oracle Eloqua. Most organizations disable internal and VPN network access when an employee exits.

Before you begin:

  • Identify the IP address that you need to whitelist. This can be a range of IP address or a specific list. If your network uses subnets, you can use the slash notation for your network masks. A tool like the online subnet mask calculator is helpful in finding the slash notation (called “mask bits” in the calculator).
  • If you are using Oracle Eloqua AppCloud apps, you must whitelist the IP addresses used to host the apps. You can whitelist all IP addresses used by the apps using the Add Internal Eloqua IPs option described below. Alternatively, you can manually add the IP addresses required by your POD.
  • In order for the Oracle Eloqua support team to troubleshoot issues with your environment, you must whitelist support's various IP addresses.

To restrict access using an IP whitelist:

  1. Click Settings An image of the Settings menu icon, which is represented by a black cog..
  2. Click Security in the Users and Security area.
  3. Click IP.

    An image of the IP Whitelist Configuration window.

  4. Click Create IP Address Range.

    An image of the Create IP Address Range window

  5. Enter the name of the IP address.
  6. Choose an option:
    • To restrict access to a range of IP addresses, select IP Range or IP V6 Range and enter the IP range.
    • To restrict access to a specific IP address, select Specific IP Block and enter the IP address.
    • To restrict access to a range of IP addresses using a subnet mask, select Network Mask and enter the beginning IP address of the IP range followed by the network mask using slash notation. For example, the /24 subnet mask is equal to a 255.255.255.0 subnet mask and includes the addresses 1.1.1.0 to 1.1.1.254. The online subnet mask calculator can help you find the mask (called “mask bits” in the calculator).
  7. Click Save.
  8. Repeat the steps for all IP addresses required.

    Important: After you have created your full IP address whitelist, confirm the list before continuing. This can help prevent locking users out.

  9. If you are using Oracle Marketing Apps, click Add Internal Eloqua IPs on the IP Whitelist Configuration window. This whitelists appropriate IP address required to continue using the apps. Alternatively, you can add the IP addresses required manually.

    An image highlighting the Add Internal Eloqua IPs button on the Whitelist Configuration window

  10. Click Enable IP Address Restriction to restrict access using the IP whitelist you created.

    An image highlighting the Enable IP Address Restriction button on the Whitelist Configuration window

Related

Restricting access using IP whitelisting

Client security configuration

Oracle marketing apps IP addresses

Knowledge Base: Setting up Instance IP Restrictions? Whitelist Oracle Eloqua Support's IP Addresses!