Adding allocations to a Responsys service environment

If you purchase new add-on product features, you can use the Oracle Cloud portal to allocate them to an "Active" Oracle Marketing service environment.

To add allocations to a service environment:

1. Click the My Services URL in the email you received from Oracle.

   The Sign in to Oracle Cloud page is displayed.

2. Enter your User Name and Password, and then click Sign In.

   After you sign in, the Oracle Cloud - Dashboard is displayed.

   TIP: You can enlarge any image in the online help by clicking it. Click the image again to return it to the original size.

   

3. Click the Responsys tile to view the service details.

4. On the Service: Oracle Responsys - Overview page, locate the active service environment to which you want to allocate one or more add-on product features. Click its action menu button, and then select Modify.

   

5. The Modify Oracle Responsys Instance page is displayed. Enter the desired allocation amounts in the fields provided. When you have finished, scroll to the bottom of the page and click Modify.

   

   Important notes for specific resources:

   If you purchased Send Time Optimization (STO), you should see Oracle Responsys Send Time Optimization Cloud Service - 1,000 Records as one of the choices. To enable the feature, type 1 in the field. (Please disregard the tooltip message for this field. After STO is enabled by Oracle for your account, you will have access to the full capacity purchased. But first, STO requires that you turn on the feature using the Intelligence Features Management page in Responsys.)

   If you purchased the Advanced Intelligence Package add-on, note that adding it to your environment here is the first step. You'll need to perform additional configuration by using the Intelligence Features Management page in Responsys.)

6. The Confirmation dialog is displayed. Click Modify to submit your changes to Oracle for configuring. You can also click Cancel to go back to the Modify Oracle Responsys Instance page without making updates to your service environment, and then click Cancel again to return to the Service Details:Oracle Responsys page.

   After you update the service environment, the Service Details:Oracle Responsys page is displayed and a message banner across the top of the screen identifies the service environment that was updated.

   Important: The add-on product features will not be available right away. It takes Oracle several days to complete all of the steps to activate add-on product features for your service environment. Oracle notifies you by email when the new add-on product features are ready to use.

7. Log out of Oracle Cloud: Click the user menu, and then select Sign Out.

   

The Responsys service environment's status remains "Active" during the update. When the updates are completed, you will receive an email from Oracle Cloud informing you of the updates made to the service environment. If you log in to the Oracle Cloud portal after the updates are completed, you will see that the service environment details now show the newly added products.