The image mftusecasesoa.gif has two parts. On the left, a diagram labeled Direct shows, from left to right, a circle representing a starting point, a right arrow, a rectangle labeled MFT, a right arrow, a rectangle labeled SOA, a right arrow, and a circle representing an endpoint. Below that is the same sequence but with the SOA rectangle first and the MFT rectangle second. On the right, a diagram labeled Indirect shows, from left to right, a circle, a right arrow, a rectangle labeled MFT, a right arrow, a rectangle labeled SOA with a person checking off a document, a right arrow, a second rectangle labeled MFT, a right arrow, and a circle.