How do I work with messages?

To add a message:

  1. Open the Conversation.

  2. In the text box at the bottom of the display, type your message.

    Formatting options are available beneath the text box after you click it. Hover over the icons to see what they do.

  3. Click Post.

To add a link to another item:

While writing a message, you might find it handy to link to a Conversation or document, or folder. Here's how:

  1. While writing your message, click Link to a Conversation, Document or Social Object button under the text box to open the Insert Reference dialog.
  2. Select a source:
    • Recent Items—To select from items you've visited recently

    • Viewed Documents—To select from files you've opened recently

    • Favorites—To select from items you've marked as a favorite

    • Search Results—Type text into the search box, then press Enter to search for an item

  3. Select the item you want to refer to.
  4. Click Insert to add a link to your selection to the message field.
  5. Optionally, enter text before or after the reference link.
  6. Click Post.

Example 20-1 To reply to a message:

Click Reply button Reply under the message.

Example 20-2 To like a message:

Click Like button Like under the message.

Tip: To see who has liked a message, click the link that shows the number of people who have liked it.

Example 20-3 To mark a message as read or unread:

Click the blue dot next to a message to mark it as read.

To mark a message as unread, click More button More under the message, then click Mark as Unread.

Example 20-4 To edit a message:

Click More button More under the message, then click Edit.


  • You can edit only your own messages.

  • Any special markup on a message is lost when you edit the message.

Example 20-5 To delete a message:

You can delete only messages you posted.

Click More button More under the message, then click Delete.

To restore a deleted message, locate the deleted message icon (Deleted Message icon) where the message used to be, click Deleted Message icon, then confirm that you want to restore the message.

Note: Only a service administrator, the person who posted the message, or the person who deleted the message can restore the deleted message.