Terminating Your Paid Subscription to an Oracle Cloud Service

If you’re a buyer and if you purchased a subscription to an Oracle Cloud service, you can sign in to your Oracle Store account and terminate your paid subscription to the service.

Guidelines for terminating a subscription to an Oracle Cloud service are as follows:
  • You can terminate a paid subscription to an Oracle Cloud service only if you’ve buyer privileges.

  • You can terminate month-to-month subscriptions only. The Terminate option isn’t available if you purchased a 1-year subscription to an Oracle Cloud service.

  • You can’t terminate a trial subscription. Trials are free. You can extend a trial if needed.

To terminate a paid subscription:
  1. Open your web browser and go to the Oracle Store website:
  2. Click Sign In and enter your account credentials.
  3. Click Your Account to view a list of your purchases.
  4. Locate the service whose paid subscription you want to terminate.
  5. Click the Terminate link located below the Status information for the appropriate service.
  6. Complete the Terminate Subscription dialog box:
    1. Select your reason for terminating the subscription.
    2. Read the details about when Oracle will terminate your subscription. The termination is based on the monthly billing cycle and the submission date.
    3. Select the Accept check box to agree to the terms.
  7. Click Submit Termination.
Oracle will process your request and terminate the subscription at the end of the appropriate monthly billing cycle. Until the termination date, the status of your Oracle Cloud service remains at:

Pending Termination

You can sign in to Your Account in the Oracle Store to view the status of your termination request.

Upon termination of your subscription, your system administrator will have 60 days to transfer your content and software for the terminated service from Oracle Cloud to a local system. After 60 days, Oracle will permanently delete any remaining content and software related to the terminated service.