Updating Your Oracle Cloud Service Subscriptions

Oracle allows you to make changes to your paid subscription.

Updating Your Paid Subscription from Oracle Store

If you’re a buyer who purchased an Oracle Cloud service from the Oracle Store, then you can access your Oracle Store account and make changes to your paid subscription.

To use the Oracle Store to make changes to your paid subscription:
  1. Open your web browser and go to the Oracle Store website:
  2. Click Sign In and enter your account credentials.
  3. Click Your Account to view a list of your purchases.
  4. Locate the service whose paid subscription you want to change.
  5. Click the Change link located below the Service name.
  6. Review the options and pricing.
  7. Select a new subscription level for your service and click Add to Cart.
  8. Review the information in your shopping cart. When you’re ready to continue, click Checkout.
  9. Accept the service agreement and click Next.
  10. Review your payment method, credit card information, and address details.

    If you’re due a credit from the remaining billing cycle for your current subscription, Oracle calculates the amount and includes it in the Prorated Total/Credit column.

    When you’re done reviewing your checkout information, click Next.

  11. Review the information displayed on the Confirm and Place Your Order page. Select one of the following options:
    1. To go back to previous pages and make changes to your order, click Previous.
    2. To complete your order, click Place Order.
  12. Note the Order Number and Customer Support Identifier (CSI) Number displayed on the screen.
    • Use the Order Number when querying the status of your order.

    • Use the CSI Number when contacting Oracle Support.

    Oracle sends an order confirmation message to the email address on file.

    As a buyer, you can sign in to Your Account in the Oracle Store to view full details of your order and check up-to-date status. As an account administrator, you can sign in to the My Account application, open the details page for the service, and view status, subscription plan, and order information.

    When Oracle processes your order and completes the changes to your paid subscription, the status for your service becomes Active. The service is ready for you to use at the new subscription level.

Updating Your Paid Subscription from Oracle Cloud

If you’re a buyer and if you also have account administrator privileges, you can navigate to Oracle Store from My Account.

You can then access the options for changing your paid subscription.

To start from My Account to make changes to a paid subscription:
  1. Open your web browser and go to the Oracle Cloud website:
  2. Click Sign In.
  3. Click Sign In to My Account.
    • If you’re already signed in to your Oracle.com account, then the system automatically opens the My Account application.

    • If you aren’t signed in, then enter your Oracle.com account user name and password, and click Sign In. The system opens the My Account application.

  4. Locate the service that you want to change.
  5. Click the service name to open the details page for the service.
  6. Click Change Subscription.

    The system automatically navigates to the Oracle Store, opens your account, and displays details about the service that you selected.

    Note:

    The Change Subscription option isn’t available:

    • For trial subscriptions. You can’t change a trial subscription.

    • For services where the paid subscription is already at the highest subscription level available.

    • For the test instance of a service. Go to the production instance to change the subscription.

  7. Continue with Step 6 in Updating Your Paid Subscription from Oracle Store to complete the process.