Managing User Accounts

Use the Users tab on the My Services Users page to manage user accounts, assign roles, and reset passwords.


In the Users tab, the full name is displayed according to the user’s selected language preference. For example, in English locale, the full name is displayed in the format givenname familyname.  For example, if English is the selected language, then the full name is displayed in the format givenname familyname.  However, if an Asian language such as Japanese or Chinese is selected, then the full name is displayed in the format familyname givenname.

Element Description

Search field

Use the Search field to find one or more user accounts based on the search criteria you enter.

The search finds all user accounts that match the text you entered in the Search box. The search isn’t case sensitive. For example, entering jo will find Jo, Joe, Alejo, Jon, Jonathan,, and

Show list box

Use the Show filter to display only the users who are assigned the role you select from the list.

Sort by box

Use the Sort by filter to list the user accounts by first name or by last name.

By default, the Users tab displays the list of users in alphabetic order by first name.

action icon

Click action icon Action to select options for:

User email link on the My Services Security page

Click the email link to send a message to the user.

Cursor hover on user name to display the assigned roles

Position the cursor over the user name to display the roles assigned to the user.


If the list of users spans multiple pages, then use the Next and Previous buttons to navigate across pages.

Only identity domain administrators can manage user accounts, and they are allowed to add, modify, and remove user accounts only in the identity domains that they have been designated to administer.

After a user account has been created, either an identity domain administrator or a service administrator can manage the roles assigned to a user. For information about managing roles, Managing User Roles .