Manage Skills
Define skills that you can associate with users and create routing rules to direct calls most efficiently to teams and users who possess those skills.
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To add a new skill, click Add New Skill.
- Enter a skill name in the Skill Name field.
- Click Add Skill to add the skill to the list of available skills.
- Click Cancel to discard your entry and return to the list of available skills.
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To delete a skill, locate the skill you want to delete in the list of
skills.
- Click X to the right of skill name.
- Click Delete to confirm the deletion.
- Click Cancel to keep the skill and return to Skills.