1. Administering Live Experience
  2. Manage Skills

Manage Skills

Define skills that you can associate with users and create routing rules to direct calls most efficiently to teams and users who possess those skills.

  1. To add a new skill, click Add New Skill.
    1. Enter a skill name in the Skill Name field.
    2. Click Add Skill to add the skill to the list of available skills.
    3. Click Cancel to discard your entry and return to the list of available skills.
  2. To delete a skill, locate the skill you want to delete in the list of skills.
    1. Click X to the right of skill name.
    2. Click Delete to confirm the deletion.
    3. Click Cancel to keep the skill and return to Skills.