Engage Your Customers by Calling Them Directly
Learn about making outgoing calls directly to your customers.
Your customers need to have the mobile app installed on their device and properly configured to receive in-app Live Experience calls. Live Experience uses the mobile phone number as entered by the customer in the app's settings. The customer needs to set up the app to allow notifications. If they don't allow notifications, the app won't notify them of incoming calls.
Phone calls are delivered to the customer over their mobile network and behave just like any telephone call. No special apps or configurations are required.