You can configure Oracle Live Experience to use your Oracle Co-browse account for
screen sharing with your customers.
You need to have a Co-browse account before you can configure Live Experience to
use it. Note: When Co-browse is enabled for an engagement scenario, Co-browse replaces
Live Experience's own screen sharing functionality. Live Experience can't record the
customer's screen when it's shared using Co-browse. See
Manage Engagement Scenarios.
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From the Admin Console navigation menu, select
Settings.
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Select the Co-browse tab.
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Download the Live Experience certificate.
This certificate contains a public key that identifies the Live Experience
tenant to a Co-browse Site.
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Provide the Live Experience certificate to your Oracle Account Manager and
inform them that you either need to edit an existing Co-browse Company, or
create a new Company, and to apply the Live Experience certificate.
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Open the Co-browse Admin interface.
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Copy the Co-browse company site ID for the company with the Live
Experience certificate.
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Paste the company site ID in the Site ID field
in the Live Experience Admin Console.
This site ID identifies the Co-browse site ID to Live
Experience.
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In the Live Experience Admin Console, save your Co-browse configuration
settings.
Results:
Now you can configure specific engagement scenarios to use
Co-browse.