Searching for Recorded Engagements

In the Oracle Live Experience Admin Console, use the Engagements History page to find all your recorded engagements. Use the sophisticated search parameters to filter the list of engagements to help you find the one you're looking for.

Once you've found a specific recording, you can play it back.

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  1. To open the Engagement History page, from the Admin Console navigation menu, click Engagements.

  2. Use the Search for Engagements area to search for one or more specific engagements. In the search bar, search by participants or keyword. For keyword search, you need to enable the Transcription feature and set up keywords in your application. See Create Text Records of Your Engagements for more info.

    The Engagement list (11) updates automatically to match the search values and filters you set.

  3. Clear the search values and filters. The Engagement list (11) updates to show all engagements.

  4. Save the current set of search values and filters by giving it a name so that you can quickly and easily perform the same search again.

  5. See a list of your saved queries. Click on a query name to run that search.

  6. Filter the search results by engagement type. The possible types are Audio, Video, and Screen Share. One engagement can include multiple types.

  7. Filter the search results by date and time. You can set just the From date, or you can set the From and To date.

  8. Filter the search results by duration of the engagement. Adjust the slider from the left or from the right.

  9. Filter the search results by the application that handled the engagement.

  10. Filter the search results by the quality of the engagement, as specified by your customer. To use this filter, you need to enable Engagement Quality Tracking. See Enable Engagement Quality Metrics.

  11. The Engagements list lists all engagements that match the search criteria. If no search criteria exists, then it lists all recorded engagements.

  12. Click the pencil icon to specify your display preferences for the Engagements list. For example, you can specify how many results to display at a time.

  13. Click on the engagement title to open its engagement details. From the engagement details, you can get more information about the engagement and play it back. See Engagement Details.

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