Live Experience as a Pre-Configured Service in Sales or Fusion Service

Learn how to add Live Experience to your instance of Oracle Sales or Oracle Fusion Service as a pre-configured service.

When you purchase Live Experience together with Sales or Fusion Service, Sales and Fusion Service include a pre-configured add-in that adds Live Experience to the Sales or Fusion Service media toolbar. Your welcome emails from Sales or Fusion Service and Live Experience have your administrator credentials and access URLs.

Determine the Live Experience Service URL for Sales or Fusion Service

You need to determine and note down the Live Experience service URL for Sales or Fusion Service. You need this URL later to add the Live Experience service to the Sales or Fusion Service media toolbar. The Live Experience service URL syntax is https://Oracle_cloud_address/eca/html/toolbar.html?tenant=LX_tenant_name.

You get the values for Oracle_cloud_address and LX_tenant_name from the Live Experience welcome email you received. The Oracle Cloud address will be either live.oraclecloud.com or emea.live.oraclecloud.com. Your Live Experience tenant name is a unique identifier that identifies your Live Experience tenancy.

For example, from the following sample URL, https://live.oraclecloud.com/ui/?tenant=myLXtenant, we can determine that:

The Oracle Cloud address is live.oraclecloud.com
The unique Live Experience tenant name is myLXtenant

Therefore, the Live Experience service URL that you would need to note down is https://live.oraclecloud.com/eca/html/toolbar.html?tenant=myLXtenant.

Next Steps

Next, configure the media toolbar and callbacks to be logged as incidents. Agents have complete access to the Live Experience Associate Desktop, right in Sales or Fusion Service, and the Live Experience Associate Desktop extension is used for initiating and answering engagements. See Configure the Media Toolbar in Sales or Fusion Service and Log Callbacks as Sales or Fusion Service Requests.