Configure the Meeting Engagement Scenario

Configure the Live Experience Meeting engagement scenario to provide associates and your customers the online meeting experience that meets your business requirements.

Usually, it's your customers who initiate engagements by tapping the Live Experience widget. A Live Experience meeting is a way for associates to initiate an engagement with one or more invited participants. Associates can choose to create a meeting immediately, or schedule a meeting for a future date. Live Experience generates a unique meeting URL that both the associates and customers use to join the same meeting instance in a web browser.

You configure the Live Experience meeting experience using the Live Experience Admin Console. The Meeting engagement scenario is just like other engagement scenarios. You select the available channels for the associate and the customer, and specify the channel upgrade options and features. For example, you can configure Live Experience meetings to be audio-only calls, to start as a two-way video calls, or to start as audio calls, with upgrade options to video and screen sharing. See Manage Engagement Scenarios.

You have complete control over the appearance and branding of the meeting application. You can upload a logo, choose corporate colors, and customize or localize the text strings and labels. See Customize the Appearance of Live Experience and Customize and Localize the Messages and Text in Live Experience.

Another configuration option is to work with an app developer to add meeting support to your existing Live Experience-enabled mobile app. You may want to do this to keep your customers within your app as much as possible. If you want your customer to connect using your Live Experience-enabled Android or iOS app, you need to provide the meeting URL with a custom protocol (such as orcl). Otherwise, if you send the meeting using the https protocol, the meeting will automatically open in your customer's browser. See Add Meeting Support to Your iOS App or Add Meeting Support to your Android App.