Live Experience System Requirements

Live Experience is easy to use and requires technologies that are easy to obtain.

Oracle Live Experience Associates using the Associate Desktop need:

Google Chrome, Mozilla Firefox, Microsoft Edge (version based on Chromium), or Safari on a laptop or desktop computer
Microphone and speakers or a headset and a webcam, to take video calls

Associates who want to access the Associate Desktop on a mobile device need the Oracle Mobile Associate app on their Android device, Google Chrome on their Android device, or Safari on their iOS device.

To join a Live Experience meeting, customers need a microphone, speakers or a headset, and a webcam if video calls are used, and one of the following:

An up-to-date version of the Live-Experience enabled iOS or Android mobile app to use the Live Experience widget, or
Google Chrome on their Android device, or Safari on their iOS device, or
Google Chrome, Mozilla Firefox, Microsoft Edge (version based on Chromium), or Safari on a laptop or desktop computer

Live Experience administrators using the Admin Console need Google Chrome, Mozilla Firefox, or Safari on a laptop or desktop computer.

System administrators might need to configure firewall settings on the network to allow outgoing connections to the Live Experience TURN servers. On the proxy or firewall used by your company, system administrators open an outgoing connection for "*.live.oraclecloud.com" or "*.emea.live.oraclecloud.com" on ports 443, 5349, and 3478.

Keep your browser, laptop or desktop, and mobile devices up to date to access the best Live Experience features.

The Live Experience Associate Desktop periodically checks your audio and video devices and settings to ensure that they are working properly.