Manage Your Tenants

As an Oracle Live Experience distribution partner, you're able to create and delete tenants for your own customers quickly and easily through the Partner Admin Console.

Go to https://live.oraclecloud.com/dptui?tenant=your_tenant_name or, for EMEA customers, https://emea.live.oraclecloud.com/dptui?tenant=your_tenant_name to get started.
Create a new tenant when you sign up a new customer.
1. Select Tenants from the navigation menu.
2. On the Tenants page, click Add New Tenant.
3. On the New Tenant screen, provide a name, specify the administrator's email address, and the start and end date for your tenant.
4. Configure the tenant limits you want:
  - Live Engagements to limit the number of concurrent audio, video, or screen-sharing engagements across all associates for this tenant.
  - SMS Conversations to limit the number of open SMS conversations across all associates for this tenant.
  - Provisioned Users to limit the number of users that can be created on this tenant.
  - Recording Storage to limit the amount of storage space for saving recorded engagements for this tenant. When the limit is reached, engagements configured to be recorded won't get saved.
  - Signed-In Associates to limit the number of associates that can be signed in to the Associate Desktop at the same time for this tenant.
The process to provision a new tenant can take about a minute to complete. When you create a tenant, a welcome email is automatically sent to the email address you specified in the new tenant form.
Using the Admin Console, each tenant configures their account, creates an application in the Admin Console, and adds Live Experience features to their web or mobile apps.
See Get Started with Oracle Live Experience for more information.
Select a tenant to modify it.
To delete a tenant, select the tenant and select Delete Tenant.

Warning: If you delete a tenant, you also delete all the tenant's data, such as engagement information and recordings.