1. Administering Live Experience
  2. View Tenant Usage Reports

View Tenant Usage Reports

As an Oracle Live Experience distribution partner on the Enterprise Plus plan, you can view license or usage reports about all your tenants.

To view Live Experience reports about your own tenancy, see View Live Experience Reports.

Live Experience partner reports allow you to track a variety of metrics about your tenants' Live Experience use. You can view Live Experience partner reports in the Partner Admin Console.

  1. Go to https://live.oraclecloud.com/dptui?tenant=your_tenant_name or, for EMEA customers, https://emea.live.oraclecloud.com/dptui?tenant=your_tenant_name to get started.
  2. From the navigation menu, click Reports.
  3. Use the report filtering controls to regenerate reports based on specific parameters.
    1. Use Reporting Period to regenerate all the reports for the Last 24 Hrs, Last 7 Days, Last 30 Days, or Last 90 Days. Or, you can use the date pickers to specify a custom reporting period.
    2. Use Tenant to regenerate all reports for a specific tenant.
  4. Optionally, download a CSV file of the report data for any of the reports.
  5. Select the Tenant Usage Report tab to see the following reports:
    • Overview information for the selected tenant, such as total number of engagements, average engagement duration, and average customer wait time over the specified reporting period
    • The number of engagements per tenant for the reporting period
    • The number of engagements per tenant by channel for the reporting period
  6. Select the License Usage Report to see the following reports:

    • Your license usage for the reporting period

    • The number of named users per month for each of your tenants

    • The number of connected seats per month for each of your tenants

    • The number of named users and connected seats per tenant for the reporting period