Oracle Live Experience

August 2019

Context Attributes

Learn all about Live Experience context attributes, what they are, how they're created, and how to use them.

Take Control of Engagement Routing: Customizing Customer Context

Use Live Experience context attributes to completely customize the routing of your engagements. 10 minute read.

Live Experience Engagement Scenarios: Choosing the Right Digital Channels for the Job

Proactively engage with customers in a personalized way tailored to their unique journey and requirements. Provide the channels they need without overburdening them with those they don't, and ensure an optimal customer experience. 20 minute read.

Create and Initialize Context Attributes

Learn how to create and initialize context attributes when you integrate the supported Live Experience SDKs: