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Oracle Live Experience
Key Solutions and Concepts for Administrators
If your Live Experience account has the administrator role, then you can use the Live Experience Admin Console to turn on powerful features and design solutions to enable your customers to engage with you the best way possible.
You open the Admin Console in a web browser. Go to one of the following URLs to get started:
Or, for EMEA customers
This example workflow explains how to determine how many engagement scenarios you need and how to configure them to engage your customers at the right time, the right place, and iwth the right context.
Enable your associates to call your customers directly, right from the Associate Desktop.
You want your customers to use your mobile app to apply for products and services, but you need to verify their identity as part of the process. Now, your customers can use your mobile app to have their official documents authenticated, and you can use a Live Experience video call to verify their identity!
Configure Live Experience to receive calls from PSTN phone numbers and route them to your associates.