Filters - VIDEO!

• Default will display all messages from all channels in reverse chronological order. (no other filters at work)
• Select from the below filter options to view only messages that fit that criteria.
• Filter bar on left:
• Folders (choose one)
• All (read and unread)
• Unread
• Archived - Open up a message to unarchive from drop-down
• Hidden – Open up a message to unhide from drop-down
• Deleted
• Channels (choose one)
• Filter an authorized Facebook channel further to view Public (timeline) messages, Private messages (the envelope button), or All messages for channel.
• Filter by an authorized Twitter channel further to view Public messages, i.e. Tweets or @mentions (the @ symbol), Private (Direct) messages (the envelope button), or All messages for channel.
• Channel Type
• Filter by Facebook or Twitter channels only.
• Labels (May choose more than one)
• Filter by Any Label or choose one or more labels from the list. When two or more labels are selected, only messages with ALL labels included will be displayed.
• Labels listed in the filter bar are currently attached on a message. If you delete a label, you will no longer see that label in the list.
• Assignment (choose one)
• To see messages assigned to yourself choose "Assigned to Me"
• To see messages assigned to another member of the account select their name.
• Date Range
• Choose a starting and ending date to see only messages received during that time period.

Skip to the next section to learn more about how to use these filters with our Data Export feature.

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