Recent posts | Support posts http://support.involver.com/posts en-us 60 "One of my scheduled messages failed, why did this happen and what do I do?" in Conversation Suite Question Forum - comment added by Stephen Chang <p>I am receiving these messages again today (1/14/13).&nbsp; I started around 10 with my scheduled Twitter messages.&nbsp; However, while the system was telling the publishing failed, they actually went out.&nbsp; Does Involver know whats going?&nbsp; It is frustrating to see these red failed to publish messages for the last 3 hours (and counting).&nbsp; All social channels have not expired and authorized.&nbsp; Look forward to hearing back</p> Tue, 15 Jan 2013 13:32:54 -0800 support.involver.com/posts.rss:20759512:21488371:22840022 Stephen Chang http://support.involver.com/entries/21488371-one-of-my-scheduled-messages-failed-why-did-this-happen-and-what-do-i-do "Multiple YouTube videos using tag youtube_video_embed?" in SML Developers Forum - comment added by Irene Castro <p>I've used that tag before to call out a youtube video, that wasn't my question. My question was whether or not I can call out 3 youtube videos to be embedded within a movie sweepstakes tab. These 3 videos are currently being hosted on the movie youtube page. Thanks.</p> Tue, 13 Nov 2012 12:02:17 -0800 support.involver.com/posts.rss:20442987:22376747:22195427 Irene Castro http://support.involver.com/entries/22376747-multiple-youtube-videos-using-tag-youtube-video-embed "Multiple YouTube videos using tag youtube_video_embed?" in SML Developers Forum - comment added by Vin Breaux <p>Hi Irene,</p> <p>The usage of the youtube_video_tag is documented at&nbsp;http://developers.involver.com:8080/display/IDN/youtube_video_embed. Here's a summary of that info.</p> <h3>Attributes</h3> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr><th class="confluenceTh">Name</th> <td class="confluenceTd">Type</td> <td class="confluenceTd">Required?</td> <td class="confluenceTd">Value</td> </tr> <tr> <td class="confluenceTd">video_id</td> <td class="confluenceTd">string</td> <td class="confluenceTd">no</td> <td class="confluenceTd">id of the video, used to call a video directly</td> </tr> <tr> <td class="confluenceTd">autoplay</td> <td class="confluenceTd">boolean</td> <td class="confluenceTd">no</td> <td class="confluenceTd">sets whether the video should play by default or not</td> </tr> <tr> <td class="confluenceTd">height</td> <td class="confluenceTd">int</td> <td class="confluenceTd">no</td> <td class="confluenceTd">sets the height of the player</td> </tr> <tr> <td class="confluenceTd">width</td> <td class="confluenceTd">int</td> <td class="confluenceTd">no</td> <td class="confluenceTd">sets the width of the player</td> </tr> </tbody> </table> </div> <h3><a name="youtube_video_embed-Examples"></a>Examples</h3> <h4><a name="youtube_video_embed-Basicconfiguration%3A"></a>Basic configuration:</h4> <div class="code panel"> <div class="codeContent panelContent"> <pre class="code-java">{% youtube_video_embed you_tube_item %} </pre> </div> </div> <p>where you_tube_item is a you tube content item</p> <h4><a name="youtube_video_embed-Complexexample"></a>Complex example</h4> <div class="code panel"> <div class="codeContent panelContent"> <pre class="code-java">{% youtube_video_embed video_id:<span class="code-quote">"SomeID"</span> width:<span class="code-quote">"300"</span> height:<span class="code-quote">"300"</span> autoplay:<span class="code-keyword">true</span> %} </pre> </div> </div> <p>In this example the player is tied to the video whose ID is specified instead of being tied to an SML content item.</p> Tue, 13 Nov 2012 11:24:51 -0800 support.involver.com/posts.rss:20442987:22376747:22200596 Vin Breaux http://support.involver.com/entries/22376747-multiple-youtube-videos-using-tag-youtube-video-embed "exceeding max # of signups in a signup_form should trigger the on_error js hook if configured." in SML Feature Requests - comment added by Rehan Iftikhar <p>For the {% signup_form %} feature block, we added another attribute `on_limit` which will allow developers to define a Javascript statement that will execute when a user attempts to submit more times than they are allowed. Please see the <a href="http://developers.involver.com:8080/display/IDN/signup_form" target="_blank">documentation</a>.</p> Thu, 25 Oct 2012 15:30:19 -0700 support.involver.com/posts.rss:20467538:21310122:22124778 Rehan Iftikhar http://support.involver.com/entries/21310122-exceeding-max-of-signups-in-a-signup-form-should-trigger-the-on-error-js-hook-if-configured "One of my scheduled messages failed, why did this happen and what do I do?" in Conversation Suite Question Forum - comment added by Stephen Chang <p>This just happened 2 days in a row for my Twitter accounts, and was not channel access issues, so will Involver let us know it was platform issues so we are not left in the dark about the problem/issue?&nbsp; This happened in Conversation Suite.</p> Tue, 23 Oct 2012 09:37:34 -0700 support.involver.com/posts.rss:20759512:21488371:22076821 Stephen Chang http://support.involver.com/entries/21488371-one-of-my-scheduled-messages-failed-why-did-this-happen-and-what-do-i-do "Where did VSML Copy/Cloning go?" in Visual SML Question Forum - comment added by Ashley Krystinik <p><strong id="internal-source-marker_0.5662520630285144"><span>We recently removed the option to create a new VSML application via our "Copy Existing Tab" feature. </span><br /><span></span><br /><span>We learned from our customers that the primary use-case for this functionality was to create a VSML application on a "staging" page, develop it so that it was just right, and then copy it to a “production” page when it was ready to go live.</span><br /><span></span><br /><span>To support this use-case, we have deployed "preview" functionality for VSML applications. Now you can create a new VSML application, keep it invisible, develop and preview it until it is just right, and then make the application visible when it is ready to go live.</span><br /><span></span><img src="https://lh6.googleusercontent.com/_fxPSaHkqibxc-NVYXOxl5PjoOrcVrAbps2q3aC8-3BYNhvH0trdjXaaTj43eYsr-d6pryqNCNILZIyUKrk4PuAu8tOt2V9yPb_iluy63S0xOvro1X0" alt="" width="613px;" height="146px;" /><span></span><br /></strong></p> Wed, 17 Oct 2012 15:52:47 -0700 support.involver.com/posts.rss:20704408:22202396:22045882 Ashley http://support.involver.com/entries/22202396-where-did-vsml-copy-cloning-go "Video widget requests" in Visual SML Feature Requests - comment added by Ashley Krystinik <p>Also: &nbsp;<span>&nbsp;the "postal code" field on the photo entry form will only accept the US format of 5 digits, not the Canadian postal code format (i.e. A1A 1A1)&nbsp;</span></p> Wed, 26 Sep 2012 15:59:12 -0700 support.involver.com/posts.rss:20813458:22076686:21988588 Ashley http://support.involver.com/entries/22076686-video-widget-requests Reports <h3>Reports - Pull reports for your Facebook and Twitter channels, as well as internal User reports.</h3> <p>&nbsp;</p> <h4>Channels: Run Facebook and Twitter post level reports over a specific time range as well as Facebook page level reports.</h4> <ul> <li>Select a Channel and Date Range</li> <ul> <li><strong>Twitter:</strong></li> <ul> <li><strong>Timestamp:</strong> The date &amp; time of the message.</li> <li><strong>Channel Type:</strong>&nbsp;The type of channel. <em>(Facebook, Twitter, etc. Twitter in this case)</em></li> <li><strong>Channel:</strong> The public name of the channel.</li> <li><strong>User Name:</strong>&nbsp;The user's name who made the post.</li> <li><strong>Message Type:</strong>&nbsp;The type of message on Twitter. <em>(<span style="text-decoration: underline;">Tweet</span>, <span style="text-decoration: underline;">Mention</span>, or <span style="text-decoration: underline;">Direct Message</span>)</em></li> <li><strong>Message Body:</strong>&nbsp;The full content of the message.</li> <li><strong>Retweets:</strong> Number of Retweets a tweet has received to date. <em>(Not available for Direct Messages)</em></li> <li><strong>Read Status:</strong> The read status of the message. <em>(<span style="text-decoration: underline;">Unread</span> or <span style="text-decoration: underline;">Read</span>)</em></li> <li><strong>Visibility Status:</strong>&nbsp;The current public visibility status of the post. <em>(<span style="text-decoration: underline;">Visible</span> or <span style="text-decoration: underline;">Deleted</span>)</em></li> <li><strong>Assigned To:</strong>&nbsp;The name of the user that the message has been assigned to.</li> <li><strong>Label(s): </strong>Any labels added to the message.</li> <li><strong>Link Clicks: </strong>If a link was included in the post, this is number of clicks that link received.</li> <li><strong>Message URL:&nbsp;</strong>The URL on Twitter. <em>(Not available for Direct Messages)</em></li> <li><strong>Involver URL:</strong>&nbsp;The URL in&nbsp;Conversation Suite.</li> </ul> <li><strong>Facebook</strong>: Post Level</li> <ul> <li><strong>Timestamp:</strong> The date &amp; time of the post or comment.</li> <li><strong>Channel Type:</strong>&nbsp;The type of channel. <em>(Facebook, Twitter, etc. Facebook in this case)</em></li> <li><strong>Channel:</strong> The public name of the channel.</li> <li><strong>User Name:</strong>&nbsp;The user's name who made the post. <em>(If an admin post, page name will be seen here)</em></li> <li><strong>Social Network User ID:</strong>&nbsp;The user ID of the user on the corresponding social network.</li> <li><strong>Message Type:</strong>&nbsp;The type of message on Facebook. <em>(<span style="text-decoration: underline;">Post</span> is an original message, admin or non-admin, on the timeline. <span style="text-decoration: underline;">Comment</span> is a message made in reply on any original post, admin or non-admin. <span style="text-decoration: underline;">Direct Message</span> is a private message made to the page from a user.)</em></li> <li><strong>Message Body:</strong>&nbsp;The full content of the message.</li> <li><strong>Attachment Type:</strong>&nbsp;The type of attachment included in the message. <em>(<span style="text-decoration: underline;">Link</span>, <span style="text-decoration: underline;">Photo</span>, or <span style="text-decoration: underline;">Video</span>. Timeline Only)</em></li> <li><strong>Attachment URL:</strong>&nbsp;A direct link to the attachment. <em>(Timeline Only)</em></li> <li><strong>Likes:</strong> Number of likes for Posts.<em>(Timeline Only)</em></li> <li><strong>Comments:</strong> Number of comments made on a Post. <em>(Timeline Only)</em></li> <li><strong>Reach (Impressions):</strong> The number of times your post was seen. <em>(Timeline Only)*</em></li> <li><strong>Engaged Users:</strong> The number of people who clicked anywhere in your post. <em>(Timeline Only)*</em></li> <li><strong>Talking about this:</strong> The number of unique people who created a story about your post. Stories are created when someone likes, comments on, or shares your post; answers a question you posted; or responds to your event. <em>(Timeline Only)*</em></li> <li><strong>Shares:</strong> The number of times the post was shared. <em>(Timeline Only)*</em></li> <li><strong>Virality %:</strong> The percent of people who saw your post and then created a story about it. <em>(Timeline Only)*</em></li> <li><strong>Negative feedback:</strong> The number of times people took a negative action on your post (e.g. hid it). <em>(Timeline Only)*</em></li> <li><strong>Link Clicks: </strong>If a link was included in the post, this is number of clicks that link received.</li> <li><strong>Read Status:</strong> The read status of the message. <em>(<span style="text-decoration: underline;">Unread</span></em> or <em><span style="text-decoration: underline;">Read</span>)</em></li> <li><strong>Visibility Status:</strong>&nbsp;The current public visibility status of the post. <em>(<span style="text-decoration: underline;">Visible</span>, <span style="text-decoration: underline;">Hidden</span>, or <span style="text-decoration: underline;">Deleted</span>)</em></li> <li><strong>Assigned To:</strong>&nbsp;The name of the user that the message has been assigned to.</li> <li><strong>Label(s): </strong>Any labels added to the message.</li> <li><strong>Message URL:&nbsp;</strong>The URL on Facebook. <em>(Timeline Only)</em></li> <li><strong>Involver URL:</strong>&nbsp;The URL in&nbsp;Conversation Suite.</li> </ul> <li>Facebook: Page Level</li> <ul> <li>Daily Report*:</li> <ul> <li><strong>Timestamp: </strong>Date</li> <li><strong>Channel Type:</strong> Facebook Page</li> <li><strong>Channel:</strong> Public name of channel</li> <li><strong>Lifetime Page Likes:</strong> Total number of people who have liked your page to date.</li> <li><strong>New Page Likes (Unique):</strong> The total number of new people who have liked your page, daily.</li> <li><strong>New Page Unlikes (Unique):</strong> The unique number of Unlikes of your page, daily.</li> <li><strong>Page Negative Feedback:</strong> The number of unique people who took a negative action, i.e. hid stories, unliked page, etc., daily.</li> <li><strong>Friends of Fans:</strong> The number of people who are friends of the fans of your page (estimated), total to date.</li> <li><strong>Page Views:</strong> The number of times your page was viewed, daily.</li> <li><strong>Page Views (Unique):</strong> The number of people who viewed your page, daily.</li> <li><strong>Page Impressions:</strong> The number of impressions seen of any content associated with your page, daily.</li> <li><strong>Page Impressions (Unique):</strong> The number of people who have seen any content associated with your page, daily.</li> <li><strong>Page Post Impressions:</strong> The number of impressions that came from all of your posts, daily.</li> <li><strong>Page Post Impressions (Unique):</strong> The number of unique people who saw any of your page posts, daily.</li> <li><strong>Page Engagement:</strong> The number of people who engaged with your page, daily.</li> <li><strong>Page Stories:</strong> The number of stories created about your page, daily.</li> <li><strong>People Talking about This:</strong> The number of people talking about your page, daily.</li> </ul> </ul> <ul> <li>Aggregated Report*:</li> <ul> <li><strong>Timestamp: </strong>Date Range Selected</li> <li><strong>Channel Type:</strong> Facebook Page</li> <li><strong>Channel:</strong> Public name of channel</li> <li><strong>Lifetime Page Likes:</strong> Total number of people who have liked your page to date.</li> <li><strong>New Page Likes (Unique):</strong> The total number of new people who have liked your page during selected date range.</li> <li><strong>New Page Unlikes (Unique):</strong> The unique number of Unlikes of your page during selected date range.</li> <li><strong>Page Negative Feedback:</strong> The number of unique people who took a negative action, i.e. hid stories, unliked page, etc. during selected date range.</li> <li><strong>Friends of Fans:</strong> The number of people who are friends of the fans of your page (estimated), total to date.</li> <li><strong>Page Views:</strong> The number of times your page was viewed during selected date range.</li> <li><strong>Page Views (Unique):</strong> The number of people who viewed your page during selected date range.</li> <li><strong>Page Impressions:</strong> The number of impressions seen of any content associated with your page during selected date range.</li> <li><strong>Page Impressions (Unique):</strong> The number of people who have seen any content associated with your page during selected date range.</li> <li><strong>Page Post Impressions:</strong> The number of impressions that came from all of your posts during selected date range.</li> <li><strong>Page Post Impressions (Unique):</strong> The number of unique people who saw any of your page posts during selected date range.</li> <li><strong>Page Engagement:</strong> The number of people who engaged with your page during selected date range.</li> <li><strong>Page Stories:</strong> The number of stories created about your page during selected date range.</li> <li><strong>People Talking about This:</strong> The number of people talking about your page during selected date range.</li> </ul> </ul> </ul> </ul> <p>* Page level reports and some per post metrics are not available on Facebook pages with less than 30 Likes, as dictated by Facebook Insights.</p> <p>&nbsp;</p> <h4>Users: Run a report on the internal actions per user to track activity over a specific time range.</h4> <ul> <li>Select a Date Range</li> <ul> <li>Report includes the following data items for each user included in the account for each day included in the Date Range selected.</li> <ul> <li><strong>Date: </strong>The day the activity took place.<strong><br /></strong></li> <li><strong>User: </strong>The user's name.<strong><br /></strong></li> <li><strong>Submissions: </strong>The number of posts submitted by the user.<strong><br /></strong></li> <li><strong>Published Messages:</strong> The number of messages published by the user.</li> <li><strong>Replies:&nbsp;</strong>The number of replies made by the user.</li> <li><strong>Hides: </strong>The number of posts hidden by the user.<strong><br /></strong></li> <li><strong>Deletions: </strong>The number of posts/comments deleted by the user.<strong><br /></strong></li> <li><strong>Archived: </strong>The number of posts archived by the user.<strong><br /></strong></li> <li><strong>Assignments Given: </strong>The number of messages assigned to another user by the user.<strong><br /></strong></li> <li><strong>Assignments Received:&nbsp;</strong>The number of messages assigned to the user.</li> <li><strong>Assignments Completed:&nbsp;</strong>The number of assigned messages marked as complete.</li> </ul> </ul> </ul> Fri, 07 Sep 2012 19:20:14 -0700 support.involver.com/posts.rss:20739066:21981916 Heather C. http://support.involver.com/entries/21981916-reports "Signup Form Load Modal Thank you" in SML Developers Forum - comment added by Jed Wheeler <p>If you look in the docs for signup_form (http://developers.involver.com:8080/display/IDN/signup_form) you'll see that one of the attributes you can configure on the block is on_success, a javascript hook that will fire a function when the user&nbsp;successfully submits the form.<br /><br />So you'll write a function that &nbsp;loads a thank you message with whatever content you want and then fire that function on_success. &nbsp; The content of that window can be loaded via a partial or any other method. <br /><br />&nbsp;If you want to window to include &nbsp;information that the user submitted in the form a partial would be a good way to populate it since, of course, partials, can be loaded and un-loaded via javascript: (http://developers.involver.com:8080/display/IDN/sml.tag.Partial) so you can push in the content as part of that same function.</p> Thu, 06 Sep 2012 14:37:09 -0700 support.involver.com/posts.rss:20442987:21958682:21872242 Jed Wheeler http://support.involver.com/entries/21958682-signup-form-load-modal-thank-you "Include Private/Direct Messages in Monitoring Assignment Filters" in Conversation Suite Feature Requests - comment added by Christie Sultemeier <p>This is done &amp; went live a few weeks ago.</p> Wed, 29 Aug 2012 14:00:48 -0700 support.involver.com/posts.rss:20768937:21714162:21830652 Christie Sultemeier http://support.involver.com/entries/21714162-include-private-direct-messages-in-monitoring-assignment-filters "Share feature not working" in SML Developers Forum - comment added by Jed Wheeler <p>I'd guess you've either configured something wrong or it's a facebook issue, our share tag and js just alias directly to Facebook functionality. &nbsp;Can you paste in the code you're using to call the share? &nbsp;I can't do much in the way of debugging without it.</p> Fri, 24 Aug 2012 17:12:53 -0700 support.involver.com/posts.rss:20442987:21902836:21840586 Jed Wheeler http://support.involver.com/entries/21902836-share-feature-not-working "Custom word game" in SML Developers Forum - comment added by Jed Wheeler <p>The answer is a&nbsp;definite&nbsp;maybe, depending on how you set things up. &nbsp;</p> <p>If you know you're always going to have a set number of features you could set up each feature as an instance of the content_list feature block.</p> <p>Within each content_list block you can set up an array of content_items, those would be your questions.</p> <p>Within each content_item you can set up an array of text attachments, those would be your possible answers. Each text attachment has a title and a description so 2 fields. &nbsp;If you use one field for the answer the other is available to indicate whether the answer is correct.</p> <p>The rest of the application would need to be built custom in javascript.</p> <p>Not having seen any more detail I'd hesitate to say "yes" for certain in case there's another requirement i'm not picking up here, but I don't see any blocking issues.</p> Wed, 22 Aug 2012 20:19:08 -0700 support.involver.com/posts.rss:20442987:21879541:21799941 Jed Wheeler http://support.involver.com/entries/21879541-custom-word-game "Share feature not working" in SML Developers Forum - comment added by Mauricio Andrada <p>This is my error console log:</p> <p>. GET http://www.facebook.com/fbml/ajax/dialog/stream_publish?attachment=%7B%22name%22%3A%22wrap%20stars%3A%20the%20smart%20expressions%20challenge%22%2C%22href%22%3A%22http%3A%2F%2Fwww.facebook.com%2Fsmartusastage%3Fv%3Dapp_215579748542007%22%2C%22description%22%3A%22Five%20bloggers%20are%20competing%20to%20design%20the%20most%20creative%20smart.%20Vote%20for%20your%20favorite%20every%20day%2C%20and%20you%E2%80%99ll%20have%20the%20chance%20to%20win%20a%20custom-wrapped%20MacBook%20Pro%26reg%3B!%22%2C%22media%22%3A[%7B%22type%22%3A%22image%22%2C%22src%22%3A%22http%3A%2F%2Fembednr.involver.com%2Fcache%2Fimgs%2F165093877.jpg%22%2C%22href%22%3A%22http%3A%2F%2Fwww.facebook.com%2Fsmartusastage%3Fv%3Dapp_215579748542007%22%7D]%7D&amp;action_links=[%7B%22text%22%3A%22Visit%20My%20Page%22%2C%22href%22%3A%22http%3A%2F%2Fwww.facebook.com%2Fsmartusastage%3Fv%3Dapp_215579748542007%22%7D]&amp;user_message_prompt=What%20is%20on%20your%20mind%3F&amp;api_key=215579748542007&amp;app_id=215579748542007&amp;locale=en_US&amp;sdk=joey&amp;display=async&amp;__d=1&amp;__user=592594482&amp;__a=1 500 (Internal Server Error) static.ak.fbcdn.net/rsrc.php/v2/y2/r/u212oINbfS4.js:6<br /> . v.sendstatic.ak.fbcdn.net/rsrc.php/v2/y2/r/u212oINbfS4.js:6
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<br /> . r.register.init.sxd_arbiter.php:24
<br />Error! <br />cached_facebook_tab_and_canvas_sml.js:2635<br />Could not find callback 2 <br />connect.facebook.net/en_US/all.js:50</p> <p>&nbsp;</p> Wed, 22 Aug 2012 09:57:45 -0700 support.involver.com/posts.rss:20442987:21902836:21827766 Mauricio Andrada http://support.involver.com/entries/21902836-share-feature-not-working Google Analytics on VSML Tabs <p>Apply a Google Analytics account to your VSML tab.</p> <p>&nbsp;</p> <p>If you already know your Google Analytics tracking code, you may paste it into the Advanced Options section when creating a new VSML tab, or go into the settings for an existing tab and paste the tracking code into the field, and Save or Update. <em>(See which metrics from your VSML tab will be tracked through your Google Analytics account <strong>below</strong>.)</em></p> <p>&nbsp;</p> <p>To create a Google Analytics account, follow the instructions below:</p> <ol> <li>Go to <a href="http://analytics.google.com/">http://analytics.google.com</a><img style="float: right;" src="/attachments/token/ykgnq4xa8coshdm/?name=click+on+Admin.png" alt="click_on_Admin.png" /></li> <li>Sign-in</li> <li>Click on Admin</li> <li>Click on “<strong>New Account</strong>”</li> <li>Complete this section with the following information</li> <ol style="list-style-type: lower-alpha;"> <li>Account Name</li> <li>For Website URL, select <strong>“Not a Website”</strong> from drop down menu</li> <li>Time Zone</li> <li>Industry Category</li> <li>Uncheck boxes in the <strong>Data Sharing Settings </strong>section</li> <li>Agree to Terms and Conditions<strong></strong></li> <li><strong>Create Account<img style="vertical-align: bottom;" src="/attachments/token/vymwvzsekzyviud/?name=Create+account+form.png" alt="Create_account_form.png" width="637" height="498" /></strong></li> </ol> <li>In the Tracking Code tab, find and copy your Tracking ID<img style="float: right;" src="/attachments/token/igfemlcaownfuz8/?name=Copy+tracking+ID.png" alt="Copy_tracking_ID.png" width="346" height="102" /><strong></strong><strong></strong><strong></strong></li> <li>Go to the <strong>Social Apps </strong>section of your AMP account.</li> <li>Click on <strong>Add New Tab </strong>underneath the Facebook page to which you wish to add the VSML tab. (If you already have a tab created, go to step 9)</li> <ol> <li>Complete the settings as instructed in our <a href="http://support.involver.com/entries/21296517-step-1-visual-sml-set-up-guide-start-here">Visual SML Set-Up Guide</a><strong><img style="float: right;" src="/attachments/token/lmcsqpovisjg9j8/?name=paste+tracking+code+into+tab.png" alt="paste tracking code into tab.png" width="345" height="373" /></strong></li> <li>Paste your Google Analytics tracking code into the appropriate field in the <strong>Advanced Options</strong> section.<strong></strong><strong></strong><strong></strong></li> <li><strong>Save </strong>(see image to the right)<strong></strong></li> </ol> <li><strong></strong>Click into a VSML tab</li> <ol> <li>Click the <strong>Settings</strong> button in the bar above the tab to the right</li> </ol></ol> <p><img style="vertical-align: bottom;" src="/attachments/token/of5nax6rewis2ix/?name=click+on+settings.png" alt="click_on_settings.png" width="267" height="64" /><strong></strong></p> <ol><ol> <li>Paste your Google Analytics tracking code into the appropriate field in the <strong>Advanced Options </strong>section.<strong> </strong></li> <li><strong>Update</strong></li> </ol></ol> <p><img src="/attachments/token/mzskcj6m05q9xxf/?name=paste+tracking+code+into+existing+tab.png" alt="paste_tracking_code_into_existing_tab.png" width="329" height="448" /></p> <p>&nbsp;</p> <h3>What data is being tracked for which widgets?</h3> <table style="width: 728px; height: 191px;" border="0"> <tbody> <tr style="background-color: #ee731a;"> <td><strong>Widget</strong></td> <td><strong>Metric</strong></td> <td><strong>Category</strong></td> <td><strong>Action</strong></td> <td><strong>Label</strong></td> </tr> <tr> <td>Signup</td> <td>Signup Completions</td> <td>Involver - Signup</td> <td>Signup Completed</td> <td>Widget ID</td> </tr> <tr style="background-color: #c6b8a9;"> <td>Images</td> <td>Image Clickthroughs</td> <td>Involver - Images</td> <td>Clickthrough</td> <td>Image ID</td> </tr> <tr> <td>Pinterest</td> <td>Pinterest Image Clickthroughs</td> <td>Involver - Pinterest</td> <td>Clickthrough</td> <td>Image ID</td> </tr> <tr style="background-color: #c6b8a9;"> <td>Instagram</td> <td>Instagram Image Clickthroughs</td> <td>Involver - Instagram</td> <td>Clickthrough</td> <td>Instagram URL</td> </tr> <tr> <td>Instagram</td> <td>Instagram Image Views</td> <td>Involver - Instagram</td> <td>Image View</td> <td>Instagram URL</td> </tr> <tr style="background-color: #c6b8a9;"> <td>Social Catalog</td> <td>Product Views</td> <td>Involver - Social Catalog</td> <td>Product View</td> <td>Product ID</td> </tr> <tr> <td>Social Catalog</td> <td>"Buy Now" clickthroughs</td> <td>Involver - Social Catalog</td> <td>Buy Now Clickthrough</td> <td>Product ID</td> </tr> <tr style="background-color: #c6b8a9;"> <td>Pin it</td> <td>Pinterest Pins</td> <td>Involver - Social Plugin</td> <td>Pinterest Pin</td> <td>&nbsp;</td> </tr> </tbody> </table> Wed, 22 Aug 2012 08:54:49 -0700 support.involver.com/posts.rss:20753446:21897513 Heather C. http://support.involver.com/entries/21897513-google-analytics-on-vsml-tabs "sml_showEmbed is not defined (when using video_player)" in SML Developers Forum - comment added by Chad Elliott <p>It looks as though there are a couple scripts that get included in the response. Unfortunately, when I run the markup through jQuery, it pulls the scripts out of the LI. Example:<br />&lt;li&gt;<br />&nbsp; &lt;script&gt;var one;&lt;/script&gt;<br />&nbsp; &lt;script&gt;var two;&lt;/script&gt;<br />&lt;/li&gt;<br /><br />Gets turned in to this with jQuery( markup ):<br />[&lt;li&gt;&lt;/li&gt;,&lt;script&gt;&lt;/script&gt;,&lt;script&gt;&lt;/script&gt;]<br /><br />Because I'm using &lt;!--success--&gt; tags, I was filtering the object using jQuery(markup).find('li').append(), which meant that the script tags were not getting appended to the DOM.<br /><br />Some odd behavior but I got it figured out.&nbsp;</p> Wed, 22 Aug 2012 08:01:11 -0700 support.involver.com/posts.rss:20442987:21875231:21796921 Chad Elliott http://support.involver.com/entries/21875231-sml-showembed-is-not-defined-when-using-video-player "sml_showEmbed is not defined (when using video_player)" in SML Developers Forum - comment added by Jed Wheeler <p>all the tags can be used inside of partials, that's not the issue. &nbsp;In your javascript I don't see any code to pass the contest entry you're trying to display into the partial. &nbsp;Is there more code you haven't included? &nbsp;If not, that's your problem. &nbsp;Remember, partials are late-loaded with ajax so any variables you haven't explicitly passed in do not exist as far as the partial is concerned.</p> Tue, 21 Aug 2012 22:03:18 -0700 support.involver.com/posts.rss:20442987:21875231:21794481 Jed Wheeler http://support.involver.com/entries/21875231-sml-showembed-is-not-defined-when-using-video-player "sml_showEmbed is not defined (when using video_player)" in SML Developers Forum - comment added by Jed Wheeler <p>via email:<br /><br /></p> <p class="p1">The video_player tag is being added in a partial.</p> <p class="p2">&nbsp;</p> <p class="p1">&nbsp; {% partial name:'entry_game_video' %}&lt;!--success--&gt;&lt;!--event_video--&gt;</p> <p class="p1">&nbsp; &nbsp; {% editable_setting GDS type:'string' &nbsp; default:'http://involver-gatorade.herokuapp.com' %}</p> <p class="p1">&nbsp; &nbsp; {% editable_setting admin type:'string' default:'100003982373621' %}</p> <p class="p1">&nbsp; &nbsp; &lt;li id="{{ contest_entry.id }}_media"&gt;</p> <p class="p1">&nbsp; &nbsp; &nbsp; {% video_player video_url:contest_entry.submission.url imgsrc:contest_entry.submission.video_thumbnail_url %}</p> <p class="p1">&nbsp; &nbsp; &lt;/li&gt;</p> <p class="p1">&nbsp; {% endpartial %}</p> <p class="p2">&nbsp;</p> <p class="p1">This partial is run as the success callback for an ajax form submission.</p> <p class="p2">&nbsp;</p> <p class="p1">// serialized is the output from jQuery('form').serialize()</p> <p class="p1">// submit_media is a wrapper for an ajax post call to&nbsp;/sml_contests/create_contest_entry</p> <p class="p2">&nbsp;</p> <p class="p1">api.submit_media(serialized, function(response){</p> <p class="p1">&nbsp; &nbsp; &nbsp; &nbsp; if(response &amp;&amp; response.match(/^&lt;!--success--&gt;/) != null){</p> <p class="p1"><span class="Apple-tab-span"> </span><span class="Apple-tab-span"> </span>var $this = $(response).filter('li') ,</p> <p class="p1">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;markup = $this.outerHTML() // outerHTML is a custom jQuery extension</p> <p class="p1">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ;//var</p> <p class="p2">&nbsp;</p> <p class="p1">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; // additional code (post to Facebook,etc)</p> <p class="p1"><span class="Apple-tab-span"> </span><span class="Apple-tab-span"> </span>$someDIV.append(markup);</p> <p class="p1">&nbsp; &nbsp; &nbsp; &nbsp;}</p> <p class="p1">});</p> <p class="p2">&nbsp;</p> <p class="p1">You say that xml_showEmbed is written to the -&gt;page&lt;- by the video_player tag. Can the video_player tag be used in a partial?</p> <p>&nbsp;</p> Tue, 21 Aug 2012 21:58:23 -0700 support.involver.com/posts.rss:20442987:21875231:21820447 Jed Wheeler http://support.involver.com/entries/21875231-sml-showembed-is-not-defined-when-using-video-player "sml_showEmbed is not defined (when using video_player)" in SML Developers Forum - comment added by Jed Wheeler <p>Chad, could you please include the code your using? &nbsp;I don't have sufficient information from what you've provided here to answer your question.</p> Tue, 21 Aug 2012 18:41:11 -0700 support.involver.com/posts.rss:20442987:21875231:21825518 Jed Wheeler http://support.involver.com/entries/21875231-sml-showembed-is-not-defined-when-using-video-player "Content_Vote and Cookie_days confusion" in SML Developers Forum - comment added by Jed Wheeler <p>correct.</p> Fri, 17 Aug 2012 02:53:34 -0700 support.involver.com/posts.rss:20442987:21870726:21774221 Jed Wheeler http://support.involver.com/entries/21870726-content-vote-and-cookie-days-confusion "Content_Vote and Cookie_days confusion" in SML Developers Forum - comment added by Mauricio Andrada <div><span>okay, I hear you, thanks for the response. Just to be totally clear, there is no way for me to access the server-side cookies, or otherwise get the value, via javascript.</span></div> <div><span>Is that right?</span></div> Thu, 16 Aug 2012 21:17:03 -0700 support.involver.com/posts.rss:20442987:21870726:21772682 Mauricio Andrada http://support.involver.com/entries/21870726-content-vote-and-cookie-days-confusion "Content_Vote and Cookie_days confusion" in SML Developers Forum - comment added by Jed Wheeler <p>There is not currently a way to limit it to one item per day, if there was I'd have included it in my original response. &nbsp;I'm sorry. &nbsp;In our call you didn't specify one item per day you just said "voting". &nbsp;If you'd read the docs, gone through a training, or even searched this forum you'd have known about this restriction ahead of time. &nbsp;(there's another ticket asking the same question you just asked here: http://support.involver.com/entries/20858436-one-vote-per-user-content-vote). &nbsp;I didn't like the answer I had to give Rob and &nbsp;i don't like having to give you the same answer now but it's the only one I can offer.&nbsp;<br /><br />If this is a deal-breaking issue for you then I would&nbsp;recommend&nbsp;you do as I suggested and vote the feature request up and communicate to your account manager that this is an urgent need. &nbsp;Unfortunately, that's the best advice I can give you. &nbsp;</p> Thu, 16 Aug 2012 14:37:07 -0700 support.involver.com/posts.rss:20442987:21870726:21771462 Jed Wheeler http://support.involver.com/entries/21870726-content-vote-and-cookie-days-confusion "Content_Vote and Cookie_days confusion" in SML Developers Forum - comment added by Mauricio Andrada <p class="p1">We have a legal requirement to allow voters to vote just once a day. Now we're finding that users can vote once per day per option. We had a walkthrough with you over the wireframes and we discussed the requirements and this was never raised as a red flag.&nbsp;</p> <p class="p1">Can you please give some advice as to how can limit this to one vote per day, not one vote per blogger per day? Is there any way we can access the server-side cookie(s) via javascript to check if any of the bloggers have the 'justvoted' flag?</p> Thu, 16 Aug 2012 14:33:01 -0700 support.involver.com/posts.rss:20442987:21870726:21798387 Mauricio Andrada http://support.involver.com/entries/21870726-content-vote-and-cookie-days-confusion "Content_Vote and Cookie_days confusion" in SML Developers Forum - comment added by Jed Wheeler <p>As described in the docs, cookie_days sets how many days (24 hour intervals) must elapse before a user is allowed to vote for the current item again. &nbsp;There is no restriction on voting for other items. &nbsp;So with cookie_days:1 the end users would be allowed to vote for as many items as they want but each item no more then once a day. &nbsp;<br /><br />It's powered by a server-side cookie so the user refreshing their browser cache will have no effect. &nbsp;The votes are counted immidiately but because of the page cacheing used on the platform the vote count totals that are shown to end users are accurate to within 10 minutes - they do not increment in real time.&nbsp;</p> <p>There is a request on our board for content_vote to be revamped to provide more options including restricting sers to a single vote. &nbsp;If you'd like to vote that option up and add any additional details your feedback would be very helpful. &nbsp;http://support.involver.com/entries/20867356-content-vote-revamp</p> Thu, 16 Aug 2012 09:29:32 -0700 support.involver.com/posts.rss:20442987:21870726:21797267 Jed Wheeler http://support.involver.com/entries/21870726-content-vote-and-cookie-days-confusion "“content_list” Import/Export or Search" in SML Developers Forum - comment added by Jed Wheeler <p>Hi David,<br /><br />The functionality you describe isn't in the docs because it doesn't exist, unfortunately. &nbsp; As of now there is no underlying SML API, the only feature block that has an API interface is the contest block. &nbsp;And content_list currently lacks data export and import. &nbsp;I'd strongly encourage you to post both of these as feature requests so that our product team can get them on the radar.</p> Wed, 15 Aug 2012 09:54:11 -0700 support.involver.com/posts.rss:20442987:21842591:21798228 Jed Wheeler http://support.involver.com/entries/21842591-content-list-import-export-or-search Video Contest Widget <ul> <li>Video Contest - Allows users to submit videos to a Facebook tab that can be voted on by others, includes the ability to sort by most recent as well as most votes. A winner can be selected for display by the administrator when one is decided.</li> <ul> <li>Basic Settings</li> <ul> <li>Export Entries to CSV – Can pull a report of all submissions, containing submitted information along with vote count for the image submitted.</li> <li>Contest Name: What shows in the Contests section to moderate the submissions.</li> <li>Enter contest start and end dates and times for reference.</li> <li>Rules URL: link to where you have the rules surrounding the contest.</li> <li>Rules Text: Will be displayed below the Submit button and link to the URL above. What the link will say. For Example: "Terms and Conditions" or "Read the Rules here."</li> <li>Privacy Policy URL: link to your policy regarding the content submitted and what can be made public.</li> <li>Privacy Policy Text: Will be displayed below the Submit button and link to the URL above.&nbsp;What the link will say</li> <li>Approve content automatically?: Check this box if you want submitted videos to be displayed on the tab immediately without review. (Videos can be removed retroactively if needed.)</li> <ul> <li>Or leave uncheck the box to manually approve or remove videos submitted. No videos will appear on your tab until they have been approved by an administrator of the tab, they will be marked as Pending.</li> </ul> <li>Max Contest Entries per User: Facebook User ID is used to limit users' submissions to the number designated here.</li> </ul> <li>Advanced Settings</li> <ul> <li>Font Color: Enter the hex code for the color you wish to use for the text of the widget. Text included: "Entries," and titles of videos.</li> <li>Confirmation Message: What is displayed to the user after user submits a video.</li> <li>Show Winner: Select this option to display a video as the winner in your contest. In the moderation tab select the Star icon to choose the video you want to be displayed on the tab. <em>(Note: Do not select this option until you have selected a video as the winner in the moderation section.)</em></li> <li>Videos Per Row: How many videos in each row do you want displayed.</li> <li>Show Voting: Select True if you want the vote count for each video to be displayed, False if you would like that hidden.</li> <li>Videos Per Page: Number of Videos on each page, after that number of videos is reached users will paginate through the remaining videos.</li> <li>Theme Color: Enter the hex code for the color you wish to use for the Theme of the widget. Items affected are the Submit button, Vote buttons, and the sort by arrow button.</li> </ul> <li>Submissions Moderation (for administrators)</li> <ul> <li>Click on <strong>Contests</strong> at the top to view the submissions in reverse chronological order.</li> <li>Click into any submission to view all submitted information.</li> <li>Click on the Check Mark to Approve the video.</li> <li>Click on the X Mark to Reject the submission.</li> <li>Click on the Star to make that submission the winner.</li> </ul> <li>Submitting a video (user-flow)</li> <ul> <li>Click to submit</li> <li>Enter info</li> <li>Browse for videos and open</li> <li>Submit</li> <li>Receive Thank You/Confirmation message</li> <li>Scroll through and vote on submissions by most recent or most votes.</li> </ul> </ul> </ul> <h4>Go to another widget:</h4> <ul> <li><span style="text-decoration: underline;"><a href="http://support.involver.com/entries/21364802-comments-widget"><strong><span style="font-family: Calibri;">Comments</span></strong></a><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21364802-comments-widget"><strong> Widget</strong></a><br /></span></span></li> <li><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21383567-coupon-widget"><span style="text-decoration: underline;"><strong>Coupon <span style="font-family: Calibri;"><strong>Widget</strong></span></strong></span></a><br style="font-family: Calibri;" /></span></li> <li><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21369162-flickr-gallery-widget"><span style="text-decoration: underline;"><strong>Flickr Gallery</strong> <span style="font-family: Calibri;"><strong>Widget</strong></span></span></a><br /></span></li> <li><a href="http://support.involver.com/entries/21360651-flickr-slideshow-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;">Flickr Slideshow</span></strong><span style="font-family: Calibri;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><em> </em></span></span></span><span style="font-family: Calibri;"><strong>Widget</strong></span></span></a></li> <li><a href="http://support.involver.com/entries/21360801-image-gallery-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Image Gallery Widget</span></span></strong><span style="font-family: Calibri;"><span style="font-family: Calibri;"></span></span></span></a></li> <li><a href="http://support.involver.com/entries/21383697-image-slideshow-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Image Slideshow</span></span></strong><span style="font-family: Calibri;"><span style="font-family: Calibri;"> </span></span></span><span style="text-decoration: underline;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></span></span><span style="text-decoration: underline;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"></span></span></span></span></a></li> <li><a href="http://support.involver.com/entries/21360691-images-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;">Images<span style="font-family: Calibri;"><strong> Widget</strong></span></span></strong></span></a></li> <li><span style="text-decoration: underline;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21491878-instagram-widget"><strong>Instagram Widget</strong></a><br /> </span></span></span></li> <li><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21369282-like-widget"><span style="text-decoration: underline;"><strong>Like</strong> <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></a></span></li> <li><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21854648-photo-contest-widget"><span style="text-decoration: underline;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><strong>Photo Contest Widget</strong></span></span></span></a><span style="text-decoration: underline;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><br /></span></span></span></span></li> <li><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21388096-pin-it-widget-pinterest"><span style="text-decoration: underline;"><strong>Pin It</strong> <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong> (Pinterest)</span></a></span></li> <li><span style="font-family: Calibri;"><span style="text-decoration: underline;"><a href="http://support.involver.com/entries/21414938-pinterest-widget"><strong>Pinterest Widget</strong></a><br /> </span></span></li> <li><a href="http://support.involver.com/entries/21388116-rss-feed-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;">RSS Feed</span></strong></span></a><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21388116-rss-feed-widget"><span style="text-decoration: underline;"> <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></a><br /></span></li> <li><a href="http://support.involver.com/entries/21387588-signup-form-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;">Signup Form </span></strong><span style="font-family: Calibri;"><strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></span></a></li> <li><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21369322-social-catalog-widget"><span style="text-decoration: underline;"><strong>Social Catalog</strong> <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></a><br /></span></li> <li><a href="http://support.involver.com/entries/21387598-text-tool-widget"><span style="font-family: Calibri;"><strong><span style="text-decoration: underline;">Text Tool <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></strong></span></a></li> <li><a href="http://support.involver.com/entries/21369332-twitter-widget"><span style="font-family: Calibri;"><strong><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;"><span style="font-family: Calibri;"></span></span></strong></span></strong></span><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;">Twitter <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></strong></span></a></li> <li><span style="text-decoration: underline;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21846436-video-contest-widget"><strong>Video Contest Widget</strong></a><br /> </span></span></span></span></li> <li><a href="http://support.involver.com/entries/21388156-youtube-gallery-widget"><span style="text-decoration: underline;"><strong><span style="font-family: Calibri;">YouTube Gallery</span></strong></span></a><span style="font-family: Calibri;"><a href="http://support.involver.com/entries/21388156-youtube-gallery-widget"><span style="text-decoration: underline;"> <strong><span style="font-family: Calibri;"><span style="font-family: Calibri;">Widget</span></span></strong></span></a><br /></span></li> <li><a href="http://support.involver.com/entries/21387618-youtube-video-widget"><span style="font-family: Calibri;"><span style="text-decoration: underline;"><strong>YouTube Video</strong>&nbsp;<strong><span style="font-family: Calibri;">Widget</span></strong></span></span></a></li> </ul> Fri, 10 Aug 2012 18:39:44 -0700 support.involver.com/posts.rss:20753446:21846436 Heather C. http://support.involver.com/entries/21846436-video-contest-widget