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Contents
Title and Copyright Information
Preface
Audience
Accessing Oracle Communications Documentation
Documentation Accessibility
Document Revision History
1
Order and Service Management Overview
Overview of OSM
About Order Fulfillment Business Processes
About the OSM System Architecture
About Creating an Order Fulfillment Process
2
How OSM Processes Orders
About Order Processing
About Customer Orders, Service Orders, and Technical Orders
About COM, SOM, and TOM
3
How OSM Creates Orders
How OSM Receives and Creates Orders
About the Data in an Incoming Order
About the Data in an OSM Order
Data Used for Processing an Order
About the Order Lifecycle Policy
4
About Orchestration
How OSM Generates and Executes an Orchestration Plan
About Decomposition
About Dependencies
About Order Items and Order Components
Orchestration and COM, SOM, and TOM
About Order Item Transformation
About the Design Studio Conceptual Model
5
About Tasks and Processes
About Tasks and Processes
About Manual Tasks
About Automated Tasks
About Task States
6
About Order Management Business Processes
About OSM and Order Management Business Processes
About Making Changes to In-flight Orders
About Submitting Multiple Revisions of an Order
About Point of No Return
About Follow-on Orders
About Determining Order Completion Dates
About Order Status
About Notifications
About Managing Order and Task Fallout
Managing Changes in Your Business
7
About Runtime Order Management
About Managing Orders
Assigning Tasks to OSM Users
About Workflow and Workstream Processes
About the Order Lifecycle Management UI
About Managing OSM Users
About Using Behaviors to Customize the Task Web Client
8
OSM Functional Overview
OSM Functional Diagram
Glossary
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