This document provides information about the following customizable areas of Oracle Communications Order and Service Management (OSM):
Web services
Extensible Markup Language (XML) Application Programming Interface (API)
Automation
Security Callback
Behaviors
Custom menu items and action items
Localization of OSM
This document also provides a process example of provisioning a Plain Old Telephone Service (POTS) customer using unbundled local loop to illustrate various types of customization.
This document is intended for programmers who have a working knowledge of:
System interfaces
XML
Java development
Java Messaging Service (JMS)
Web services
This document assumes that you have read OSM Concepts, and have a conceptual understanding of:
Oracle Communications Design Studio configuration
Orders
Order states
Tasks
Task states
Notifications
Behaviors
Web services
OSM documentation and additional Oracle documentation (such as database and WebLogic Server documentation) is available from the Oracle Help Center website:
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.