To access the call recordings through ISR, you need to perform the following prerequisites on Operations Monitor:
A user must be given permissions to be able to configure ISR access and listen to the ISR audio call recordings.
To give permissions to an user:
From Settings page, under User Management, select an existing user and click Add rights.
The User Information screen appears.
Click Next.
The Permission for Modules screen appears.
Click Next.
The Permission for Settings screen appears.
Select the ISR Recording check box.
Click Next.
The Summary screen appears.
Click Finish.
The user can now enable the ISR access and listen to the ISR recordings. See "ISR".
To access the audio recording for a call through ISR, you must enable the ISR access by configuring the FACE Server details.
Note:
Ensure that user must have ISR recording permissions to be able to configure ISR and access audio recording for a call.To enable ISR Configuration on an Operation Monitor:
From Settings page, under External Devices, click ISR Recording, and select the ISR access enabled check box.
In the FACE server hostname field, enter the Face server IP address.
In the FACE server port number field, enter the valid port number.
In the Username field, enter the email id of the user you would like to provide the access to ISR recordings.
In the Password field, enter the password. Password is case-sensitive.
In the Confirm Password field, enter the password given in step 5.
(Optional) Select the Verify Configuration on Save checkbox. When selected, the configuration settings are verified for FACE server hostname, port number, and user credentials.
Click Save to save the configuration settings or click Reset to cancel the configuration settings.
The configuration settings are saved.
Note:
If Verify Configuration on Save option was selected, on saving the details, an appropriate message will appear on screen, if there was an error during verification.Important:
Ensure that the platform devices are added and if required custom matching expression is defined. For a sample call matching script, refer to "Configuring Platform Devices Using Custom Algorithm".To add devices for ISR recording:
From Settings page, under Platform, select Platform Devices.
The Platform Devices screen appears.
Click Add.
The Device Type screen appears.
Select SBC/B2BUA and click Next.
The B2BUA screen appears.
Select Use custom algorithm. You may want to configure the platform devices for call correlation using a Custom Algorithm. For the custom algorithm, contact your Sales Representative.
Following is a sample call matching script:
(cond((call_id 0) #t)((sdp_media_ip_port) #t);
custom header ((hf_equals "session-id") #t);
ISR correlation rule
((hf_any_equals ("Call-ID" "X-Acme-Call-ID")) #t)
((time_diff 15000 2000) #f)
; Matching by from and to
((uri_user 6 ("from" "pai" "rpid" "ppid" ))
(cond
((uri_user 6 ("to" "ruri" "diversion" )) #t)
(#t #f)
)
)
; If nothing matches, return false (default)
)
Click Next.
The Device identification by address screen appears.
In the IPs used by device field, enter the IP addresses of the devices separated by comma.
(Optional) In the Trusted IPs field, enter the IP addresses of the devices separated by comma.
Click Next.
The Device Name screen appears.
In the Name field, enter the device name.
Click Finish to complete the configuration or click Cancel to cancel the configuration.