19204 - Preferred Route Unavailable
- Alarm Group:
- SS7
- Description:
- M3RL has started to use a lower priority (higher cost) route to route traffic toward a given destination address, because the higher priority (lower cost) route specified for that RSP/Destination has become Unavailable.
- Severity:
- Major
- Instance:
- RSP Name
- HA Score:
- Normal
- Auto Clear Seconds:
- This alarm does not autoclear.
- OID:
- awpss7M3rlPreferredRouteUnavailableNotify
Recovery:
- If the preferred route becomes Unavailable due to the receipt of a TFP, the route's status will be periodically audited by sending RST messages to the adjacent point code which sent the TFP.
- Route status can be monitored from .
- Verify IP network connectivity exists between the MP server and the adjacent servers.
- Check the event history logs for additional SS7 events or alarms from this MP server.
- Verify the adjacent server is not under maintenance.
- If the problem persists, it is recommended to contact My Oracle Support if further assistance is needed.
