22101 - Connection Unavailable
- Alarm Group:
- DIAM
- Description:
-
Connection is unavailable for Diameter Request/Answer exchange with peer.
Note:
This alarm is not raised when the Suppress Connection Unavailable alarm for a Transport Connection is set to Yes.Alarm 22101 is generated when the connection's administrative state is enabled and the connection is not in a state where it can send or receive Diameter Requests or Answers to/from the peer. The alarm is generated when one of the following occurs.
- Connection's Admin State transitions from disabled to enabled
- Connection's Operational Status transitions from available to unavailable
- Connection's Operational Status transitions from degraded to unavailable
- Severity:
- Major
- Instance:
- <Connection Name>
- HA Score:
- Normal
- Auto Clear Seconds:
- 0 (zero)
- OID:
- eagleXgDiameterConnectionUnavailableAlarmNotify
- Cause:
-
Alarm #22101 raises when the connection's administrative state is enabled and the connection is not in a state where it can send or receive Diameter Requests or Answers to/from the peer. The alarm is generated when one of the following occurs:
- Connection's Admin State transitions from disabled to enabled
- Connection's Operational Status transitions from available to unavailable
- Connection's Operational Status transitions from degraded to unavailable
- Diagnostic Information:
-
Confirm any of following conditions is occurring:
- A host IP interface is down
- A host IP interface is unreachable from the peer
- A peer IP interface is down
- A peer IP interface is unreachable from the host
Verify the following are configured and available:
- Remote IP availability
- Remote server (port) availability
- Network availability
- Local IP route to remove
- Local MP service availability
- Configuration correctness, such as CEX parameter matching with remove
Recovery:
- Confirm the host IP interface is down or unreachable from the peer.
- Confirm the peer IP interface is down or unreachable from the host.
-
Verify the following are configured and available:
- Remote IP availability
- Remote server (port) availability
- Network availability
- Local IP route to remove
- Local MP service availability
- Configuration correctness, such as CEX parameter matching with remove
- Identify the most recent Connection Unavailable event in the event log for the connection and use the Event's recovery steps to resolve the issue.
- If the problem persists, it is recommended to contact My Oracle Support.
