19847 - Communication Agent Resource Unavailable

Alarm Group:
CAF
Description:
Communication Agent Resource unavailable. A local application needs to use a ComAgent resource, but the resource is unavailable. The resource can be unavailable if the local server has no ComAgent connections to servers providing the resource or no servers host active instances of the resource’s sub-resources.
Severity:
Major
Instance:
<ResourceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFResourceUnavailNotify
Cause:
Communication Agent Resource Unavailable. A local application needs to use a ComAgent resource, but the resource is unavailable. The resource can be unavailable if the local server has no ComAgent connections to servers providing the resource or no servers host active instances of the resource's sub-resources.
Diagnostic Information:
N/A.

Recovery:

  1. Navigate to Communication Agent > Maintenance > Connection Status to verify the local server is connected to the expected servers.

    If the local server reports unavailable connections, then take actions to troubleshoot the cause of the connection failures.

  2. If the ComAgent connections are InService, navigate to Communication Agent > Maintenance > HA Services Status to determine which servers are providing the resource.

    If no servers are providing the resource, then the most likely reason is maintenance actions have removed the application from service that provides the concerned resource.

  3. It is recommended to contact My Oracle Support for assistance.
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