Recovery:

1. At the NOAM, navigate to the SBR Database Status screen at Policy and Charging > Maintenance > SBR Database Status and locate the SBR Database specified in the Alarm Additional Information. The database's Operational Status and the Operational Reason values associated with resource users and resource providers are displayed.
2. Click on the row for the Database Name. If the Resource User Operational Reason has a colored cell, the lower-left pane on the status screen will display information about which resource users are having problems accessing the database. If the Resource Provider Operational Reason has a colored cell, the lower-right pane on the status screen will display information about which resource providers are unable to provide service.
3. If the Resource Provider pane on the lower right is empty, look for ComAgent connection Alarms. If ComAgent connection alarms exist, follow the Recovery steps for those alarms to troubleshoot further. If there are no ComAgent connection alarms, review the configuration of Resource Domains, Places, and Place Associations using the NOAM GUI and verify that they are provisioned as expected:
   • Configuration > Resource Domains
   • Configuration > Places
   • Configuration > Place Associations
4. Click the Database Name hyperlink to go to the SBR Database Configuration View screen, filtered by the SBR Database Name. Make note of the Resource Domain configured for the SBR Database.
5. Navigate to the ComAgent HA Services Status screen at Communication Agent > Maintenance > HA Service Status and locate the Resource with name equal to that configured as the Resource Domain for the SBR Database.
6. Click the HA Services Status row for the Resource, which will have further detailed information about the Communication Agent's problem.
7. It is recommended to contact My Oracle Support for assistance if needed.