This figure illustrates to correction flow in Siebel C R M for order fallout.

  1. Siebel C R M delivers order fallout notification to the assigned fallout specialist's fulfillment system.

  2. The fallout specialist receives the notification and logs into Siebel C R M to retrieve the failed order by querying an order based on the order number in Siebel C R M.

  3. The fallout specialist creates a new order in the fulfillment system based on the failed order, which prompts a new order in Siebel C R M.

  4. The fallout specialist updates the order in the fulfillment system to correct the new order based the failure information, which updates the order in Siebel C R M.

  5. The fallout specialist submits the new order in the fulfillment system which submits the order in Siebel C R M and Siebel C R M sends the new order to A I A for order fulfillment.

  6. The fallout specialist closes the T T in the fulfillment system which closes the T T in Siebel C R M.

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