Before you try any of the troubleshooting steps in this appendix, do the following:
Check Chapter 3, "Oracle Database Preinstallation Tasks" to ensure that the system meets the requirements and that you have completed all of the preinstallation tasks.
Read the release notes for the product on your platform before installing it. You can find the latest version of the release notes on the Oracle Technology Network website:
If you encounter an error during installation:
Do not exit Oracle Universal Installer.
If you clicked Next after you entered incorrect information about one of the installation windows, click Back to return to the window and correct the information.
If you encounter an error while Oracle Universal Installer is copying or linking files, see "Reviewing the Log of an Installation Session" for interactive installations or "Silent Mode Response File Error Handling" for more information.
If you encounter an error while a configuration assistant is running, see the "Troubleshooting Configuration Assistants" section.
If you cannot resolve the problem, remove the failed installation by following the steps listed in the "Cleaning Up After a Failed Installation" section.
During an installation, Oracle Universal Installer records all the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem. By default, the log files are located in the following directory:
installActionsdate_time.log oraInstalldate_time.err oraInstalldate_time.out
For example, if an interactive installation occurred at 9:00:56 a.m. on October 14, 2005, the log file would be named:
Note:Do not delete or manually alter the
Inventorydirectory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.
See Also:Silent Mode Response File Error Handling
To determine whether a silent-mode installation succeeds or fails, check the
.log file, located in
If necessary, see Section G.3, "Reviewing the Log of an Installation Session" for information about determining the location of the
A silent installation fails if:
You do not specify a response file.
You specify an incorrect or incomplete response file.
Oracle Universal Installer encounters an error, such as insufficient disk space.
See Also:"Reviewing the Log of an Installation Session" for information about interactive installation log files
If you change the host name for Oracle Automatic Storage Management, then the Oracle CSS service does not start. In order to solve this problem, use the following steps:
Log in as a user with Administrator privileges.
roothas.bat to deconfigure CSS.
C:\> cd \app\oracle\product\12.1.0\grid\crs\install perl roothas.bat -deconfig -force
Note:Starting with Oracle Database 12c Release 1 (220.127.116.11), the
roothas.batscript replaces the
roothas.plscript in the Oracle Grid Infrastructure home.
This removes any configuration related files on the system that referenced the old host name.
gridconfig.bat script to reconfigure CSS using the new host name:
C:\> cd \app\oracle\product\12.1.0\grid\crs\config gridconfig.bat
Go to the grid home's
bin directory. Use the
srvctl add database command with the
-c SINGLE flag to add the database in an Oracle Restart configuration. Also use the
srvctl add command to add the listener, the Oracle ASM instance, all Oracle ASM disk groups, and any database services to the Oracle Restart configuration.
See Also:Oracle Database Administrator's Guide
Review the installation log files listed in the "Reviewing the Log of an Installation Session" section.
Review the specific configuration assistant log file located in the
cfgtoollogs directory. Try to fix the issue that caused the error.
Note:Ensure that there is no space in the path.
If you see the "Fatal Error. Reinstall message", look for the cause of the problem by reviewing the log files. See "Irrecoverable Errors" for more information.
Oracle configuration assistant failures are noted at the bottom of the installation window. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the
The execution status codes are listed in the following table:
|Configuration assistant succeeded||0|
|Configuration assistant failed||1|
|Configuration assistant canceled||-1|
If you receive an irrecoverable error while a configuration assistant is running:
Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.
Correct the cause of the irrecoverable error.
Reinstall the Oracle software.
If you face any of the following situations for Oracle home, then run the
opatch lsinventory -detail command to list the contents of the inventory and see section "Recovering from inventory corruption" in the Oracle Universal Installer and OPatch User's Guide for Windows and UNIX for information about fixing the issue.
Oracle home is cloned without completing the inventory steps.
There is bad inventory.
Inventory is not available but it is created when the Oracle Enterprise Manager Agent is installed in a separate Oracle home.
If you connect to Oracle database with the screen resolution 640 X 480 or 800 X 600, then the Next button in the GUI is not visible as it hides behind the Taskbar. In order to counter this problem, do one of the following:
Hide the Taskbar.
Move the Oracle Universal Installer screen up.
Set the screen resolution to 1024 X 768 or higher.
If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory.
Follow the instructions in "Removing Oracle Database Software" to run the Deinstallation tool.
During an Oracle Grid Infrastructure for a standalone server installation or upgrade, the server might require a restart and you may see an error similar to the following:
ACFS-9427 Failed to unload ADVM/ACFS drivers. A system reboot is recommended ACFS-9428 Failed to load ADVM/ACFS drivers. A system reboot is recommended
The workaround is to perform the following steps:
Restart the computer.
Log in as the Oracle Installation User for the Oracle home, and run the
gridconfig.bat script located in the path
To complete the installation or upgrade, run the
configToolAllCommands script, located in the path