Known Issues for Support Management

These known issues have been identified in Support Management.

Cloud Shell error when using Support Management CLI commands

Details: When you enter a Support Management CLI command in Cloud Shell, a 4xx error is returned. These errors occur because Support Management CLI commands aren't supported in Cloud Shell. For example, the CLI command oci support incident create isn't supported in Cloud Shell.
Workaround: To use Support Management CLI commands, set up CLI locally. For more information, see Command Line Interface (CLI).

Details: When you select an option from the the Help menu in the Console to add or verify your email address (Add an email to your user account panel), the process fails with an error message, such as "PATCH request failed."; Possible causes: Your user account is part of a secondary identity domain, and this method doesn't support adding or verifying email addresses in secondary identity domains.
Workaround: To add or verify your email address from a secondary identity domain, use the Profile menu . For more information, see Editing Your Primary Email and Editing My Profile Details.

Details: When you use a Support Management SDK, CLI, or API to work with support requests, the call is rejected. This issue occurs when your tenancy isn't subscribed to US West (Phoenix) (us-phoenix-1 or PHX).
Workaround: Subscribe to US West (Phoenix). For instructions, see Subscribing to an Infrastructure Region.; If your home region isn't US West (Phoenix), then pass the home region in SDK, CLI, and API calls.