Listing Products for Technical Support Requests

• Console
• CLI
• API

• 1. Open the Help menu () and then click Create a Support request.

     You can also click the Support button () and then click Create Support Request.

     If you're already on the Support Center page, then click Request Help on that page.

  2. If you're directed to the Support Chat panel, then provide the following information.
     1. Enter a brief description of your issue.

        Relevant information is displayed. You might be able to resolve the issue at this point.

        Live agent and support request options are available for all but Free Tier customers.

     2. If you need more help, click Support request.
        You're prompted to choose a type of ticket.
     3. Select Technical Support.
        The Support Options panel opens with the Technical Support tab selected.
  3. To list available service groups, click the service group text box.
  4. To list available services, select a service group, then click the service text box.
     The list of services depends on the selected service group.
  5. To list available service categories, select a service group and service, then click the service category text box.
     The list of service categories depends on the selected service.
  6. To list available subcategories, select a service group, service, and service category, then click the subcategory text box.
     The list of subcategories depends on the selected service category.

  To finish creating the technical support request, see Creating a Technical Support Request.

• Use the oci support incident-resource-type list command and required parameters to list products that you can create technical support requests for:

  oci support incident-resource-type list --problem-type TAXONOMY --compartment-id <compartment-ocid> [OPTIONS]

  With line breaks:

  oci support incident-resource-type list \
  --problem-type TAXONOMY \
  --compartment-id <compartment-ocid> \
  [OPTIONS]

  For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

• Run the ListIncidentResourceTypes operation to list products that you can create technical support requests for. Set problemType to TAXONOMY.