Renaming a Cloud Account

This topic describes the process of changing your cloud account name. When you sign up for Oracle Cloud, you get a cloud account and an Oracle Cloud Infrastructure tenancy. Both the cloud account and tenancy have an ID and a name. Oracle assigns the same name to the cloud account and the tenancy, but they each have a unique ID. You need to specify the tenancy name when you sign in to Oracle Cloud Infrastructure Console, so that you arrive at the right account. Any programmatic access uses the tenant ID or cloud account ID, not its name. For example:

  • Sample account and tenancy name: "OracleCustomer1"
  • Sample cloud account ID: "cacct-7a26a4exampleuniqueID"
  • Sample tenancy ID: "ocid1.tenancy.oc1..exampleuniqueID"

You can view your cloud account name in the Tenancy Details page. You might need to rename your cloud account if the name that it was initially given is no longer relevant or correct. For example:

  • You created a trial account called MyTrial, and then it became the main account for your company.

  • You had an acquisition that is forcing name changes.

Follow these guidelines for a successful rename:

  • Plan ahead and inform others that you plan on changing the name.
  • Change the name during off-hours to reduce impact on users in your tenancy.
  • Notify personnel who use Oracle Cloud when the rename is complete.
Note

Only an Oracle Identity Cloud Service (IDCS) cloud account administrator can rename the cloud account. After the account name changes, you can’t use the old name to sign in to the Console. Existing sessions keep working, but new sessions need to use the new name. You can’t change an account name back to its old name.

You can change your cloud account name in the My Oracle Services dashboard, which is accessible from the Profile menu's Service User Console option.

Important

Two methods for signing in are available: by using the oracle.com URL, which always uses IDCS, and by using the Console URL. If you use the Console URL to navigate directly to the Console and sign in, the Service User Console menu option isn't available in the Profile menu. Choose the "oraclecloudidentityservice" option when signing in if you're unsure. For more information, see Signing In to the Console.
To change a cloud account name
  1. Click the Profile icon and select Service User Console. The My Oracle Services dashboard opens in another browser window.
  2. From the main menu, select Account.
  3. On the Account page, select the Account Management tab.
  4. Next to the Account Name field, click the Rename Account button. This button is only available if you are an IDCS cloud account administrator.
  5. In the Rename Account dialog box, enter the new account name, and click OK.

After you submit the change, it takes about 15 minutes to rename the account. When the rename is complete, the account admin receives an email, which states that you need to use your existing credentials to sign in.

When you sign in to the Console, you are required to use the new account name (<new_account_name>) when prompted for a cloud account or tenant name.

When you rename an account, all references to the cloud account name and the tenancy name are updated, including the following names:

  • IDCS instance name
  • Amazon S3 Compatibility API Designated Compartment
  • SWIFT API Designated Compartment

The API Designated Compartment names are listed on the Tenancy Information tab of the Tenancy Details page, under Object Storage Settings. The Object Storage Namespace, also shown in the Object Storage Settings area, is not updated. This name is set as the name for older accounts. Newer accounts have a short random string as the namespace.