Updating or Removing a 2–step Verification Factor

Use the 2–step verification section of the Security tab in the My profile console to remove a verification factor from your account.

Enable 2-step verification. Users usually enable 2-step verification automatically when they first sign in. However, if your administrator made 2-step verification optional, and you have clicked Skip each time you sign in, you can enable 2-step verification in the My profile console, Security tab. See Activating 2-Step Verification.

If account recovery and MFA haven't been enabled by your administrator, you will not see the Security tab. If you have questions about account recovery and MFA for your account, contact your administrator.

If you don't know how to contact your administrator, you can find your administrator's contact information in your original Welcome email.

  1. Select the Profile menu (Profile menu icon), which is on the upper-right side of the navigation bar at the top of the page, and then click My profile. In the My profile console, click Security.
  2. In the 2-Step verification section for the factor that you want to remove, click the Actions menu (Actions Menu).
    1. Select Edit to edit the factor.
    2. Select Remove to remove the factor.

    You can't remove all the factors. If you have only one factor configured, an error message appears at the top of the page when you confirm the removal.