Oracle Cloud Infrastructure Documentation

Contacting Oracle Support

Contact Oracle support in various ways for all your questions about usingPartner Portal.

Never hesitate to contact us if you have any questions or concerns about using Partner Portal or listing your apps and services on Oracle Cloud Marketplace.

  • FAQs and Troubleshooting: Need some help? Check the Partner Portal FAQ and Troubleshooting Partner Portal sections for answers.

  • Online help, documentation, and videos: To view the online help, print the user documentation, or watch introductory videos, click Resources at the top of the page.

  • My Oracle Support: To raise a support request with issues specific to Oracle Cloud Marketplace, contact My Oracle Support.

    1. Go to https://support.oracle.com.
    2. In the Sign In pane, select Cloud Support as the portal, and then click Sign In.
    3. On the Dashboard page, click Create Technical Service Request.
    4. In the Where is the Problem? section, click the Cloud tab.
    5. In Service Type field, select Oracle Cloud Infrastructure.
    6. In the Choose Problem Type drop-down list, select 30. Marketplace and then select a sub-category.
    7. Follow the prompts in the wizard to complete the service request.