Task 5: Register with My Oracle Support
Learn how to register with My Oracle Support.
After you complete Task 3: Purchase Offer, Oracle sends you an email with the subject line "Action Required: Welcome to New Oracle Cloud Service Subscription(s)". The email has a link to instructions for registering with My Oracle Support (MOS). The email also includes the following information you will need to set up your MOS account:
- Customer Support Identifier (CSI) number
- Organization Name
If you don't have a MOS account set up, register to access support for your Oracle Databases. Use the link in the email, or visit Configuring Your Oracle Support Account.
If you already have an OCI tenancy, you likely have already registered with My Oracle Support, and no further action is required to access support.
The Customer Support Identifier (CSI) number is generated after you purchase Oracle Cloud services. You can find this number in several places, including in your contract document and also on your tenancy details page. The CSI number is required to register and log support requests in My Oracle Support.
To find your CSI number:
-
Select the Profile menu (
), which is on the upper-right side of the navigation bar at the top of the page, and then click Tenancy: <your_tenancy_name>. -
The CSI number is displayed in the Tenancy Information section.
If you already added the CSI for Oracle Cloud Infrastructure, these steps don't apply to you. If you previously registered for My Oracle Support but need to add the CSI for Oracle Cloud Infrastructure, the provisioning process registers your CSI for you, but if you want to register your CSI manually, you can follow these steps.
Before you begin this procedure, have your CSI number available. Not sure what that number is or how to find it? See Finding Your Customer Support Identifier (CSI).
- Go to https://support.oracle.com and sign in.
- Navigate to the My Account page: Go to your username at the top of the page, open the menu, and then click My Account.
- The Support Identifiers region displays the accounts that your username is associated with.
- Click Request Access.
- Enter a Note to the Approver and the Support Identifier (your CSI), and then click Request Access.
- For Organization Name, enter the first five characters of the name of the organization that owns the Customer Support Identifier (listed in the Welcome letter), and then click Validate. The request is sent.
The status of the request is pending until you receive approval from the Customer User Administrator (CUA).
For more information about signing in and using My Oracle Support, see Registration, Sign In, and Accessibility Options in My Oracle Support Help.
If you set up identity federation for Oracle Database@Azure, you will need to register any federated users with My Oracle Support for those users to be able to open service requests.
What's Next?
- If you are a Pay as You Go customer, you can go to Task 7: Set Up Role Based Access Control for Oracle Database@Azure.
- If you plan to use Oracle Exadata, we recommend that you find the physical locations of your Azure Availability Zones to help you plan your deployment. See Task 6: Find the Azure Availability Zone Mapping (Optional) for instructions.