Maintenance Start Time Changes

Oracle is updating scheduled maintenance start times for Oracle Fusion Cloud Applications environments.

Oracle is updating maintenance start times for Oracle Fusion Cloud Applications environments to provide a consistent and predictable maintenance experience. The change applies to quarterly, monthly, weekly, and exception maintenance.

Maintenance Window Changes

Oracle is adding five maintenance windows for Fusion Applications maintenance and changing the default maintenance start time for some Fusion Applications Cloud Service environments.

In the Middle East maintenance region, the maintenance window starting Thursday at 09:00 PM Gulf Standard Time (GST) will no longer be available. The new maintenance windows have these start times:

Friday at 2:00 AM GST
Friday at 3:00 AM GST
Friday at 4:00 AM GST

In the Asia Pacific maintenance region, the existing maintenance window starts Saturday at 12:00 AM Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT). The new maintenance windows have these start times:

Saturday at 1:00 AM AEST or AEDT
Saturday at 2:00 AM AEST or AEDT

In the Europe maintenance region, the existing maintenance windows start from Friday at 9:00 PM Greenwich Mean Time (GMT) or British Summer Time (BST). The new maintenance windows have these start times:

Friday at 10:00 PM GMT or BST
Friday at 11:00 PM GMT or BST
Saturday at 1:00 AM GMT or BST
Saturday at 2:00 AM GMT or BST

In the Americas maintenance region, the existing maintenance windows start from Friday at 9:00 PM Central Standard Time (CST) or Central Daylight Time (CDT). The new maintenance windows have these start times:

Friday at 10:00 PM CST or CDT
Friday at 11:00 PM CST or CDT

For Fusion Applications Cloud Service environments assigned to a new window, maintenance downtime begins later than under the previous schedule.

After the effective date that Oracle specifies in the notification email, maintenance follows this schedule:

Maintenance for environments on a Non-production cadence starts at one of the new times following the first Friday in the month.
Maintenance for environments on a Production cadence starts at one of the new times following the third Friday in the month.

Environments Affected by the Change

If you receive an email with the subject line Changes to Fusion Applications Maintenance Start Time, Oracle is changing the maintenance start time for your Fusion Applications Cloud Service environments. The change applies to quarterly, monthly, weekly, and exception maintenance.

Change Rollout

Oracle rolls out the maintenance start time change in phases. Oracle notifies you about 8 weeks before the effective date specified in the notification email. The email identifies the maintenance start time changes for each affected Fusion Applications Cloud Service environment.

Get Help With Maintenance Start Time Changes

To get help or more information about the change, use one of these options:

Open a support request (SR) using the Console or in My Oracle Support (MOS).
If your account has an assigned Customer Success Manager (CSM), Account Manager, or Oracle point of contact, contact that person.

Prepare for the Maintenance Start Time Change

Review the business processes, integrations, and other tasks that you perform before or after Fusion Applications maintenance downtime. Identify any changes required to accommodate the updated maintenance start time.

Frequently Asked Questions

What maintenance start time change applies to my Fusion Cloud service environments?

If you received an email with the subject line Changes to Fusion Applications Maintenance Start Time, Oracle is changing the maintenance start time for your Fusion Cloud service environments. The change applies to quarterly, monthly, weekly, and exception maintenance. Maintenance downtime begins and ends later than under your current schedule. The notification email provides the exact downtime start time for each environment.

Does this change apply to all of my Fusion Cloud service environments?

The notification email identifies the affected Fusion Cloud service environments and provides details of the change. Review the email for information about your environments.

Do I need to prepare for the change?

Review the business processes, integrations, and other tasks that you perform before and after Fusion Applications maintenance downtime. Update any tasks that depend on the maintenance schedule to accommodate the new maintenance start time.

Can I request a different maintenance start time?

Yes. To request a maintenance start time other than the time assigned to your environment, open an SR using the Console or in MOS. Request a change to the maintenance start time for your Fusion Environment family and select one of the available maintenance start times. Oracle Support applies the requested change.

If I'm given a new maintenance start time, can I change this in the Oracle Cloud Infrastructure (OCI) Console without contacting Oracle Support?

No. If you don't want the assigned change to take effect and it's before the effective date in the notification email, you must contact Oracle Support. (If it's after the effective date in the notification email, however, you do have the option to make the change from the maintenance settings for the Fusion Cloud service environment family. See Understanding Environment Maintenance.)