Oracle Database@Azure Support Information
In this article, you learn how to get information and support for Oracle Database@Azure.
Oracle Support Scope and Contact Information
Oracle Cloud Support is the first line of support for all Oracle Database@Azure and questions. To contact support, sign in to the OCI Console, then click the life raft icon.
Examples of Oracle Database@Azure issues that Oracle Support can help you with include:
- Database connection issues (Oracle TNS)
- Oracle Database performance issues
- Oracle Database error resolution
- Networking issues related to communications with the OCI tenancy associated with the service
- Quota (limits) increases to receive more capacity
- Scaling to add more compute and storage capacity to Oracle Database@Azure
- New generation hardware upgrades
- Billing issues related to Oracle Database@Azure
If this is your first time contacting Oracle Support and your Oracle Support Account is not already configured, see Configuring Your Oracle Support Account. You might need to contact your organization's OCI account administrator to be approved for opening support requests.
If you need to contact Oracle Support outside of the OCI Console, be sure to tell your Oracle Support agent that your issue is related to Oracle Database@Azure, as support requests for this service are handled by an OCI support team that specializes with these deployments. A member of this team will contact you directly.
- Call 1-800-223-1711. If you are outside of the United States, visit Oracle Support Contacts Global Directory to find contact information for your country or region.
- Choose option "2" to open a new Service Request (SR).
- Choose option "4" for "unsure".
- Enter "#" each time you are asked for your CSI number. At the third attempt, your call will be directed to an Oracle Support agent.
- Let the agent know that you have an issue with your multicloud system, and the name of the product (for example, Oracle Database@Azure or Oracle Database Service for Azure). An internal Service Request will be opened on your behalf and an OCI support engineer will contact you directly.
You can also submit a question to the Multicloud forum in Oracle's Cloud Customer Connect community. This option is available to all customers.
Azure Support Scope and Contact Information
Azure Support is your first line of support for all Azure related issues and questions. Get help in the Help + support section of the Azure portal. Create an Azure support request for your issue, as you do with other Azure services. The Azure support team collaborates with OCI Support as needed.
Examples of Oracle Database@Azure issues that Azure Support can help you with include:
- Virtual networking issues including those involving network address translation (NAT), firewalls, DNS and traffic management, and delegated Azure subnets.
- Bastion and virtual machine (VM) issues including database host connection, software installation, latency, and host performance.
- Exadata VM cluster metrics reporting within the Azure Monitor service.
See Contact Microsoft Azure Support in the Azure documentation for information on Azure support.