Oracle Cloud Infrastructure Documentation

Errors Encountered When Monitoring and Managing Oracle Databases

Here's information on the errors you may encounter when monitoring and managing Oracle Databases in Database Management.

Failed to submit query to the management agent or Infinity Server rejected work submission

If these errors are displayed when monitoring and managing an Oracle Database using Diagnostics & Management, here's the likely cause and what you can do to resolve the issue:

Cause: The required Management Agent policy is not created.

Solution: Ensure that the required policy is created and granted to the user group assigned the task of monitoring and managing Oracle Databases using Diagnostics & Management: 

Allow group <user_group_name> to read management-agents in tenancy

For information on how to resolve some other issues that you may encounter when using Database Management Diagnostics & Management to monitor and manage Oracle Databases, see the following documents in My Oracle Support:

  • OCI Database Management Service: Known Issues With Managed Databases Reporting Unknown Status (KB108065)
  • OCI Database Management Service: Known Issues While Administering DBM Services (Doc ID KB87415)