Support Bundles

Support bundles are files of diagnostic data collected from Roving Edge, which are used to evaluate and fix problems.

Support bundles can be uploaded to Oracle Support automatically or manually. They are uploaded securely and contain the minimum required data: system identity (not IP addresses), problem symptoms, and diagnostic information such as logs and status. Support bundles can be created and not uploaded. You might want to create a bundle for your own use. Creating a support bundle is a convenient way to collect related data.

Support bundles are created and uploaded in the following ways:

• Oracle Linux tool support-bundles on management node

  The support-bundles command is a management node command that creates a support bundle of a specified type. Oracle Support might ask you to run this command to collect more data related to a service request, or you might want to collect this data for your own use. See Using the support-bundles Tool.

• Manual upload to Oracle Support

  Several methods are available for uploading support bundles or other data to Oracle Support. See Uploading Support Bundles to Oracle Support.