Class Incident

Details about the support ticket.

Inheritance
object
Incident
Inherited Members
Namespace: Oci.CimsService.Models
Assembly: OCI.DotNetSDK.Cims.dll
Syntax
public class Incident

Properties

CompartmentId

Declaration
[JsonProperty(PropertyName = "compartmentId")]
public string CompartmentId { get; set; }
Property Value
Type Description
string

The OCID of the tenancy.

ContactList

Declaration
[JsonProperty(PropertyName = "contactList")]
public ContactList ContactList { get; set; }
Property Value
Type Description
ContactList

IncidentType

Declaration
[JsonProperty(PropertyName = "incidentType")]
public IncidentType IncidentType { get; set; }
Property Value
Type Description
IncidentType

IsWritePermitted

Declaration
[JsonProperty(PropertyName = "isWritePermitted")]
public bool? IsWritePermitted { get; set; }
Property Value
Type Description
bool?

Technical support type (TECH) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request's user group.

Key

Declaration
[Required(ErrorMessage = "Key is required.")]
[JsonProperty(PropertyName = "key")]
public string Key { get; set; }
Property Value
Type Description
string

Unique identifier for the support ticket.
Remarks

Required

PrimaryContactPartyId

Declaration
[JsonProperty(PropertyName = "primaryContactPartyId")]
public string PrimaryContactPartyId { get; set; }
Property Value
Type Description
string

Technical support type (TECH) only: The identifier of the support request's primary contact (primaryContactPartyName) in My Oracle Cloud Support portal.

PrimaryContactPartyName

Declaration
[JsonProperty(PropertyName = "primaryContactPartyName")]
public string PrimaryContactPartyName { get; set; }
Property Value
Type Description
string

Technical support type (TECH) only: The name of the support request's primary contact in My Oracle Cloud Support portal.

ProblemType

Declaration
[JsonProperty(PropertyName = "problemType")]
[JsonConverter(typeof(ResponseEnumConverter))]
public ProblemType? ProblemType { get; set; }
Property Value
Type Description
ProblemType?

The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Referrer

Declaration
[JsonProperty(PropertyName = "referrer")]
public string Referrer { get; set; }
Property Value
Type Description
string

The incident referrer. This value is often the URL that the customer used when creating the support ticket.

TenancyInformation

Declaration
[JsonProperty(PropertyName = "tenancyInformation")]
public TenancyInformation TenancyInformation { get; set; }
Property Value
Type Description
TenancyInformation

Ticket

Declaration
[JsonProperty(PropertyName = "ticket")]
public Ticket Ticket { get; set; }
Property Value
Type Description
Ticket

UserGroupId

Declaration
[JsonProperty(PropertyName = "userGroupId")]
public string UserGroupId { get; set; }
Property Value
Type Description
string

Technical support type (TECH) only: The identifier of the support request's user group in My Oracle Cloud Support portal.

UserGroupName

Declaration
[JsonProperty(PropertyName = "userGroupName")]
public string UserGroupName { get; set; }
Property Value
Type Description
string

Technical support type (TECH) only: Name of the support request's user group in My Oracle Cloud Support portal.

WarnMessage

Declaration
[JsonProperty(PropertyName = "warnMessage")]
public string WarnMessage { get; set; }
Property Value
Type Description
string

Technical support type (TECH) only: Message indicating the user group (userGroupId) that was auto-selected for a new support request. This message appears when no user group was specified in the create request for a new technical support request.