Class CreateIncident

Details gathered during the creation of the support ticket.

Inheritance

object

CreateIncident

Inherited Members

object.Equals(object)

object.Equals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

object.ReferenceEquals(object, object)

object.ToString()

Namespace: Oci.CimsService.Models

Assembly: OCI.DotNetSDK.Cims.dll

Syntax

public class CreateIncident

Properties

CompartmentId

Declaration

[Required(ErrorMessage = "CompartmentId is required.")]
[JsonProperty(PropertyName = "compartmentId")]
public string CompartmentId { get; set; }

Property Value

Type	Description
string	The OCID of the tenancy.

Remarks

Required

Contacts

Declaration

[JsonProperty(PropertyName = "contacts")]
public List<Contact> Contacts { get; set; }

Property Value

Type	Description
List<Contact>	The list of contacts.

Csi

Declaration

[JsonProperty(PropertyName = "csi")]
public string Csi { get; set; }

Property Value

Type	Description
string	The Customer Support Identifier (CSI) number associated with the support account. The CSI is optional for all support request types.

ProblemType

Declaration

[Required(ErrorMessage = "ProblemType is required.")]
[JsonProperty(PropertyName = "problemType")]
[JsonConverter(typeof(StringEnumConverter))]
public ProblemType? ProblemType { get; set; }

Property Value

Type	Description
ProblemType?	The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Remarks

Required

Referrer

Declaration

[JsonProperty(PropertyName = "referrer")]
public string Referrer { get; set; }

Property Value

Type	Description
string	The incident referrer. This value is often the URL that the customer used when creating the support ticket.

Ticket

Declaration

[Required(ErrorMessage = "Ticket is required.")]
[JsonProperty(PropertyName = "ticket")]
public CreateTicketDetails Ticket { get; set; }

Property Value

Type	Description
CreateTicketDetails

Remarks

Required

UserGroupId

Declaration

[JsonProperty(PropertyName = "userGroupId")]
public string UserGroupId { get; set; }

Property Value

Type	Description
string	Technical support type (TECH) only: The identifier of the support request's user group in My Oracle Cloud Support portal.