Namespace Oci.CimsService.Models
Classes
AccountItem
Details about the AccountItem object.
ActivityItem
Details about the ActivityItem object.
Category
Details about the service category associated with the support request.
Classifier
Details about the incident classifier object.
CmosUserGroupInfo
Identifier and name of a user group (userGroupId and userGroupName) that the current user has access to.
Note: The Customer User Administrator (CUA) can manage user groups by name using
My Oracle Cloud Support portal.
Contact
Contact details for the customer. Avoid entering confidential information.
ContactList
The list of contacts for the ticket.
ContextualData
Information collected from user context during ticket creation.
CreateAccountItemDetails
Details about the issue that the account support request relates to. Avoid entering confidential information.
For information about ACCOUNT support requests, see Creating a Billing Support Request.
CreateCategoryDetails
Details for creating the category of the support request.
CreateIncident
Details gathered during the creation of the support request.
CreateIssueTypeDetails
Details for creating the issue type of the support request.
CreateItemDetails
Details gathered during ticket creation.
CreateItemDetailsModelConverter
CreateLimitItemDetails
Details about the service limit increase request. Avoid entering confidential information.
For information about LIMIT support requests, see Creating a Service Limit Increase Request.
CreateResourceDetails
Details about the resource that the support request relates to.
CreateSubCategoryDetails
Details for creating the service subcategory of the support request.
CreateTechSupportItemDetails
Details about the issue that the technical support request relates to. Avoid entering confidential information.
For information about TECH support requests, see Creating a Technical Support Request.
CreateTicketDetails
Details relevant to the support request.
CreateUserDetails
Details for creating a new user.
Incident
Details about the support request.
IncidentResourceType
Details about the resource associated with the support request.
IncidentSummary
Details about the support request.
IncidentType
Details about the incident type associated with the support request.
IssueType
Details about the issue type associated with the support request.
Item
Details about the item object.
ItemModelConverter
LimitItem
Details about the LimitItem object.
Resource
Details about the ticket item object.
ServiceCategory
Information about the support request classifier.
Services
List of Service Categories of a Service for MOS Taxonomy.
Status
Details about the status of the support request.
SubCategories
List of subcategories under a service.
SubCategory
Details about the service subcategory associated with the support request.
SubComponents
List of subcomponents under a subcategory.
TechSupportItem
Details about the TechSupportItem object.
TenancyInformation
Details about the tenancy.
Ticket
Details about the ticket created.
UpdateActivityItemDetails
Details for updating the support request activity.
UpdateContactItemDetails
Details for updating the support request activity.
UpdateIncident
Details about the support request being updated.
UpdateItemDetails
Details for updating an item.
UpdateItemDetailsModelConverter
UpdateResourceDetails
Details about updates to the resource.
UpdateTicketDetails
Details about the ticket updated.
User
Details about the user.
ValidationResponse
The validation response returned when checking whether the requested user is valid.
Enums
ActivityItem.ActivityAuthorEnum
ActivityItem.ActivityTypeEnum
ActivityItem.ItemStatusEnum
ActivityItem.ItemTypeEnum
Classifier.ScopeEnum
Classifier.UnitEnum
Contact.ContactTypeEnum
CreateTicketDetails.SeverityEnum
ErrorCode
Service error codes that can be returned from the API calls.
LifecycleDetails
Information about the current status of the ticket.
LifecycleState
The current state of the ticket.
LimitItem.LimitStatusEnum
ProblemType
The kind of support request (type of support request).
For information about ACCOUNT support requests, see
Creating a Billing Support Request.
For information about LIMIT support requests, see
Creating a Service Limit Increase Request.
For information about TECH support requests, see
Creating a Technical Support Request.
Scope
The scope of the service category or resource.
SortBy
The field to sort by. You can only provide one sort order. The default value is dateUpdated.
SortOrder
The sort order to use to query support request lists, either ascending (ASC) or descending (DESC).
Ticket.SeverityEnum
TimeZone
The list of timezones supported by the Support Management API.
Unit
The unit to use to measure the service category or resource.