Cims

oci.cims.IncidentClient

Use the Support Management API to manage support requests.

oci.cims.IncidentClientCompositeOperations

This class provides a wrapper around IncidentClient and offers convenience methods for operations that would otherwise need to be chained together.

Models

oci.cims.models.AccountItem

Details about the AccountItem object.

oci.cims.models.ActivityItem

Details about the ActivityItem object.

oci.cims.models.Category

Details about the service category associated with the support request.

oci.cims.models.Classifier

Details about the incident classifier object.

oci.cims.models.CmosUserGroupInfo

Identifier and name of a user group (userGroupId and userGroupName) that the current user has access to.

oci.cims.models.Contact

Contact details for the customer.

oci.cims.models.ContactList

The list of contacts for the ticket.

oci.cims.models.ContextualData

Information collected from user context during ticket creation.

oci.cims.models.CreateAccountItemDetails

Details about the issue that the account support request relates to.

oci.cims.models.CreateCategoryDetails

Details for creating the category of the support request.

oci.cims.models.CreateIncident

Details gathered during the creation of the support request.

oci.cims.models.CreateIssueTypeDetails

Details for creating the issue type of the support request.

oci.cims.models.CreateItemDetails

Details gathered during ticket creation.

oci.cims.models.CreateLimitItemDetails

Details about the service limit increase request.

oci.cims.models.CreateResourceDetails

Details about the resource that the support request relates to.

oci.cims.models.CreateSubCategoryDetails

Details for creating the service subcategory of the support request.

oci.cims.models.CreateTechSupportItemDetails

Details about the issue that the technical support request relates to.

oci.cims.models.CreateTicketDetails

Details relevant to the support request.

oci.cims.models.CreateUserDetails

Details for creating a new user.

oci.cims.models.Incident

Details about the support request.

oci.cims.models.IncidentResourceType

Details about the resource associated with the support request.

oci.cims.models.IncidentSummary

Details about the support request.

oci.cims.models.IncidentType

Details about the incident type associated with the support request.

oci.cims.models.IssueType

Details about the issue type associated with the support request.

oci.cims.models.Item

Details about the item object.

oci.cims.models.LimitItem

Details about the LimitItem object.

oci.cims.models.Resource

Details about the ticket item object.

oci.cims.models.ServiceCategory

Information about the support request classifier.

oci.cims.models.Services

List of Service Categories of a Service for MOS Taxonomy.

oci.cims.models.Status

Details about the status of the support request.

oci.cims.models.SubCategories

List of subcategories under a service.

oci.cims.models.SubCategory

Details about the service subcategory associated with the support request.

oci.cims.models.SubComponents

List of subcomponents under a subcategory.

oci.cims.models.TechSupportItem

Details about the TechSupportItem object.

oci.cims.models.TenancyInformation

Details about the tenancy.

oci.cims.models.Ticket

Details about the ticket created.

oci.cims.models.UpdateActivityItemDetails

Details for updating the support request activity.

oci.cims.models.UpdateContactItemDetails

Details for updating the support request activity.

oci.cims.models.UpdateIncident

Details about the support request being updated.

oci.cims.models.UpdateItemDetails

Details for updating an item.

oci.cims.models.UpdateResourceDetails

Details about updates to the resource.

oci.cims.models.UpdateTicketDetails

Details about the ticket updated.

oci.cims.models.User

Details about the user.

oci.cims.models.ValidationResponse

The validation response returned when checking whether the requested user is valid.