CreateTicketDetails¶

class oci.cims.models.CreateTicketDetails(**kwargs)¶

Bases: object

Details relevant to the support request.

Attributes

`SEVERITY_HIGH`	A constant which can be used with the severity property of a CreateTicketDetails.
`SEVERITY_HIGHEST`	A constant which can be used with the severity property of a CreateTicketDetails.
`SEVERITY_LOW`	A constant which can be used with the severity property of a CreateTicketDetails.
`SEVERITY_MEDIUM`	A constant which can be used with the severity property of a CreateTicketDetails.
`contextual_data`	Gets the contextual_data of this CreateTicketDetails.
`description`	[Required] Gets the description of this CreateTicketDetails.
`resource_list`	Gets the resource_list of this CreateTicketDetails.
`severity`	[Required] Gets the severity of this CreateTicketDetails.
`title`	[Required] Gets the title of this CreateTicketDetails.

Methods

__init__(**kwargs) Initializes a new CreateTicketDetails object with values from keyword arguments.

SEVERITY_HIGH = 'HIGH'¶: A constant which can be used with the severity property of a CreateTicketDetails. This constant has a value of “HIGH”

SEVERITY_HIGHEST = 'HIGHEST'¶: A constant which can be used with the severity property of a CreateTicketDetails. This constant has a value of “HIGHEST”

SEVERITY_LOW = 'LOW'¶: A constant which can be used with the severity property of a CreateTicketDetails. This constant has a value of “LOW”

SEVERITY_MEDIUM = 'MEDIUM'¶: A constant which can be used with the severity property of a CreateTicketDetails. This constant has a value of “MEDIUM”

__init__(**kwargs)¶

Initializes a new CreateTicketDetails object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):

Parameters:

severity (str) – The value to assign to the severity property of this CreateTicketDetails. Allowed values for this property are: “HIGHEST”, “HIGH”, “MEDIUM”, “LOW”
resource_list (list[oci.cims.models.CreateResourceDetails]) – The value to assign to the resource_list property of this CreateTicketDetails.
title (str) – The value to assign to the title property of this CreateTicketDetails.
description (str) – The value to assign to the description property of this CreateTicketDetails.
contextual_data (oci.cims.models.ContextualData) – The value to assign to the contextual_data property of this CreateTicketDetails.

contextual_data¶

Gets the contextual_data of this CreateTicketDetails.

Returns:	The contextual_data of this CreateTicketDetails.
Return type:	oci.cims.models.ContextualData

description¶

[Required] Gets the description of this CreateTicketDetails. <b>Important</b>: On January 27, 2026, the <b>Max Length</b> value will change to 1500. The description of the support request. Avoid entering confidential information.

Returns:	The description of this CreateTicketDetails.
Return type:	str

resource_list¶

Gets the resource_list of this CreateTicketDetails. The list of resources.

Returns:	The resource_list of this CreateTicketDetails.
Return type:	list[oci.cims.models.CreateResourceDetails]

severity¶

[Required] Gets the severity of this CreateTicketDetails. The severity of the support request.

Allowed values for this property are: “HIGHEST”, “HIGH”, “MEDIUM”, “LOW”

Returns:	The severity of this CreateTicketDetails.
Return type:	str

title¶

[Required] Gets the title of this CreateTicketDetails. The title of the support request. Avoid entering confidential information.

Returns:	The title of this CreateTicketDetails.
Return type:	str